All financial institutions rely on third-party technology vendors to enhance operations and efficiency. Regulators agree that the board and senior management are responsible for managing the increased risk of outsourced technology. From due diligence to damage control, from contracts to constant oversight, your institution must have an effective system to identify, incorporate, and manage the many risks and opportunities offered by rapidly expanding technology.
Every time a critical vendor is used, you are handing over the keys to your kingdom. Some of the most sensitive borrower information, financial resources, and core business processes are entrusted to third-party vendors. If something goes wrong, your institution will be held accountable. Considering how much of your budget is allocated to vendors, you must ensure good performance, while satisfying increased examination scrutiny. From selecting the best available vendor, to identifying and correcting performance issues, this presentation will examine the practical and regulatory requirements for managing third-party tech relationships and the operational details of creating an effective vendor problem-resolution program.
- Designing an effective technology vendor management process
- Regulatory notification and oversight requirements
- Critical timelines for critical tech vendors
- What to do when a problem arises
- Creating solid staff oversight and quality control
- Five things your tech vendor does not want you to know
- TAKE-AWAY TOOLKIT
- Sample vendor management policy
- Examination guidance
- Employee training log
- NEW – Interactive quiz
WHO SHOULD ATTEND?
This informative session is for executives, compliance staff, financial staff, IT personnel, internal audit, department managers, and anyone who works with the technology and vendor management process.
SPEAKER: David A. Reed, Reed & Jolly, PLLC
Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy. He also serves as editor of several industry manuals.