Events Calendar

Webinar: Increasing Remote Services During & After the Pandemic
Monday, April 20, 2020, 03:00pm - 04:30pm

How will your financial institution evolve to meet the “new normal” of remote services and digital delivery? What’s your strategy? Learn how to succeed in the current and post-pandemic economy.


  • Get products to market and close a loan in several clicks
  • Understand changing branches for the digital consumer
  • Discuss remote contact centers for employee fulfillment
  • Engage in the push to contactless payments and easy P2P


Change your strategy from a slow evolution to a rapid revolution into digital/remote service delivery. Now is the time to learn about key digital platforms, branch configurations, contact center expectations, user experience, digital marketing and fulfillment, payment systems, and employee skill sets that will help you succeed in the current and post-pandemic economy.

What have we learned from this crisis? There will be a “new normal” at the other end. The entire population, regardless of age or income, has now experienced the ease and value of remote delivery – and most will never go back. Financial institutions need a seamless consumer experience, a simple digital delivery, a branch that can sell, and a “this is as easy as Amazon” mentality. In addition, many employees who have tasted work-from-home think it’s wonderful. That option may warrant on-going consideration, because well-managed, remote employees are more efficient and have lower rates of turnover and burn-out. What’s your next step?


This informative session will benefit directors, executive management, department heads, and strategic development strategists.


  • Remote and digital self-audit questionnaire
  • Employee training log

SPEAKER:  Tim Harrington, TEAM Resources

Tim Harrington is a Certified Public Accountant, author, and consultant who has specialized in working with community financial institutions since 1992. Since 1996, Tim has been President of TEAM Resources, a firm which provides consulting, strategic planning, and training from coast-to-coast.

A presenter at over 1,000 financial conferences, seminars, and webinars, Tim has provided consulting and training for hundreds of community financial institutions in nearly every state and four countries. Tim advises boards and senior management teams on strategy, profitability, and governance and works with staff on leadership and lending. Tim’s book “Eisenhower on Enlightened Leadership” has been used by many boards and management teams to improve internal leadership. In addition, he is a faculty member of three financial institution schools and is the author of the popular lending software “Lenders Tax Analyzer.”