Events Calendar

Webinar: Handling ACH Exceptions & Returns
Thursday, June 18, 2020, 03:00pm - 04:30pm

There’s more to being an RDFI than simply following the ODFI’s instructions. Do you know how to handle exceptions – or how to identify them? Real-world scenarios will teach you how to mitigate risk and loss.


  • Identify your ACH Rules responsibilities as an RDFI
  • Employ troubleshooting tips for complex ACH challenges
  • Respond appropriately to RDFI ACH return and exception issues to mitigate potential risk and loss


Though an RDFI’s primary role in the ACH Network is to follow the ODFI’s instructions, there are unique processing situations that aren’t so cut and dried. This webinar will provide real-world ACH exception scenarios and explain how you can mitigate the chances for risk and loss. Learn to ask accountholders specific questions to determine the underlying problem and identify the applicable ACH Rules references for each issue.


This informative session is ideal for ACH operations staff, compliance staff, auditors, and staff with the AAP or APRP accreditation.


  • Troubleshooting tips to resolve accountholder disputes
  • Employee training log
  • Interactive quiz

SPEAKER:  Shelly Sipple, EPCOR

Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006, her Accredited Payments Risk Professional (APRP) in March 2018, and the National Check Professional (NCP) certification in May 2019. She is an active member of Nacha’s APRP Oversight Panel and holds a bachelor’s in Business Education.