Events Calendar

Webinar: 20 Common Mistakes in Consumer Collections
Tuesday, June 23, 2020, 03:00pm - 04:30pm

Debt collection is a major source of consumer complaints. Is your process compliant and well developed? Not sure? Join us to learn how to avoid the 20 most common mistakes.


  • Understand the most common mistakes in the collection process and how to correct them
  • Use the proper collection activities for each situation
  • Distinguish between permissible and non-permissible collection activities
  • Explain what constitutes an unfair, deceptive, or abusive act or practice in the collection of consumer debts
  • Develop ways to reduce your institution’s liability risk in its collection activities


Consumer debt collection remains a major source of complaints, lawsuits, and enforcement actions against financial institutions. There are numerous debt collection laws and regulations – and numerous opportunities for errors. Borrowers, their attorneys, and regulators are closely monitoring collection practices. Therefore, it’s important to understand and implement proper collection procedures to avoid liability. This webinar will explain the most common consumer collection mistakes and how to reduce your institution’s liability risk.


This informative session will benefit consumer loan officers, loan operations personnel, credit administration personnel, collection personnel, compliance officers, attorneys, managers, and others involved in the collection process.


  • CFPB’s Fair Debt Collection Practices Act Annual Report 2020
  • CFPB Bulletin – Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts
  • Employee training log
  • Interactive quiz

SPEAKER:  Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.