Events Calendar

Webinar: Comparing Regulation E with Visa & Mastercard Rules
Wednesday, June 24, 2020, 03:00pm - 04:30pm

Do you know where Reg E and Mastercard/Visa rules intersect? Where do disputes fall? Learn what you need to know to comply with these distinct, but overlapping, rules.


  • Name the seven Reg E definitions of an error
  • Differentiate provisional credit timeframes by the applicable governance
  • Compare timing requirements of Reg E investigations to Mastercard and Visa dispute handling
  • Update policies and procedures based on best practices for provisional and final credit
  • Answer the top five dispute-related questions


Issuing a Mastercard or Visa branded debit card means you’re governed by the brand’s operating rules. Generally, those rules dictate how to handle transaction presentments and subsequent chargebacks between parties. With consumer accounts and cards, some brand rules overlap with Reg E requirements.

Reg E governs the relationship between card-issuing financial institutions and their consumer accountholders. It’s the go-to reference for compliance when handling debit card disputes. But do the brand rules really conflict with Reg E, or are they complementary? This webinar will examine the obligations from both sets of requirements and analyze the similarities and differences.


This informative session is designed for the frontline, operations personnel, and all service staff who work with debit cardholder disputes, including those responsible for compliance.


  • A sample log to track cardholder disputes and chargeback investigations
  • A table comparing Regulation E, Mastercard, and Visa timeframes
  • A list of resource websites for Regulation E, Mastercard, and Visa information
  • Employee training log
  • Interactive quiz

SPEAKER:  Diana Kern, SHAZAM, Inc.

Diana Kern began her career with SHAZAM in 1995. Her broad experience helps her comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, nationally-branded debit cards, and ACH services. Diana helps clients navigate the ever-changing world of EFT services by providing a detail-oriented focus when explaining individual concepts and specifics. She earned the Accredited ACH Professional (AAP) designation in 1998.