Events Calendar

Collection Series Webinar: Regulatory Alphabet for Collections Compliance
Tuesday, April 13, 2021, 03:00pm - 04:30pm

Collections can be an area ripe for consumer complaints. Avoid complaints by complying with the alphabet soup of related regulations, including FDCPA, TCPA, UDAP/UDAAP, FCRA, UCC, and more. Compliance is your friend – and best defense.


  • Understand the new FDCPA/Reg F
  • Articulate the big issues with interpreting the TCPA
  • Discuss why credit reporting is sometimes regulated as though it is a debt collection activity
  • Recognize emerging trends in credit reporting litigation claims
  • Identify which states have COVID-19-related debt collection moratoriums in place


Do you know the dos and don’ts regarding debt collection? What parts of the regulatory alphabet soup apply? It’s more important than ever to understand the legalities and evolution of debt collection. The CFPB recently released a new debt collections rule, the pandemic has upended debt collection efforts, and state regulators are becoming more active. The FDCPA and Reg F got a refresher, UDAP/UDAAP is an on-going concern, the TCPA is still before the Supreme Court, and consumer lawyers have shifted their focus to FCRA claims against furnishers. Join us for a comprehensive overview of the shifting landscape of collection regulations and litigation trends.


This informative session is designed for in-house counsel, compliance officers, loan officers, special assets officers, and other similarly positioned management.


  • Reference materials from the CFPB, FTC, and more
  • Employee training log
  • Interactive quiz


Louis Ursini, JD, Adams and Reese, LLP

Louis Ursini is a commercial litigator at Adams and Reese who focuses on banking and financial services litigation. He advocates for national and regional banking institutions, lenders, servicers, and collection professionals on regulatory issues. He also counsels financial institutions on garnishment and process matters, forged endorsements, embezzlement, and general operations.

In addition, Louis represents corporations in shareholder disputes, governance matters, contested foreclosures, corporate divorces, real estate litigation, probate and trust litigation, class action litigation, adversary bankruptcy proceedings, and construction litigation. His bachelor’s in finance, coupled with an MBA, enhance his ability to advise corporate clients. His JD is from Stetson University College of Law.

Amy Hanna Keeney, JD, Adams and Reese, LLP

Amy Hanna Keeney is Financial Services Regulatory/Operations Team Leader at Adams and Reese. She focuses on how cybersecurity and data privacy shape clients’ businesses. She helps organizations of all sizes manage and protect consumer data by identifying, explaining, and guarding against regulatory and litigation risks. Amy has extensive experience counseling organizations of all sizes, including financial institutions and financial services providers, regarding compliance with the Fair Credit Reporting Act (FCRA) and the Gramm-Leach-Bliley Act (GLBA).