Events Calendar

E-SIGN Series Webinar: E-SIGN Security & Fraud Detection
Wednesday, April 28, 2021, 03:00pm - 04:00pm

Instances of fraud increase exponentially when conducting business online – including with E-SIGN. Although it’s convenient for both sides, the risks must be mitigated to make it worthwhile. Fraud screening must employ a multilayered approach to succeed in diminishing risk. Are your measures adequate?


  • Develop a robust risk mitigation strategy for online account opening
  • Use FinCEN guidance to detect and report fraud related to identity theft, false unemployment insurance income claims, and cyber-enabled crime
  • Identify red flags for identity theft
  • Provide consumer protection tips to avoid identity theft and fraud
  • Understand the importance of information security procedures
  • Further ensure e-banking compliance


A global information security organization reported that 85 out of 100 financial institutions have experienced fraud in the digital account opening process. New account fraud rates in the online environment are eight times that of accounts opened in a branch. It is critical that financial institutions use multilayered methods of fraud screening. Some of these methods will include email-specific data, IP, phone, and physical address information. This session will explain the intersection of E-SIGN security and fraud detection and provide valuable tips for educating consumers and identifying fraud.


This informative session will be valuable to compliance officers, risk managers, operations managers, business development managers, and others responsible for managing online banking, E-SIGN compliance, e-statements, and e-disclosures.


  • Current exam procedures and online banking resources
  • E-SIGN checklist and answers to common questions
  • SAR checklist for fraud related to online accounts
  • Employee training log
  • Interactive quiz

SPEAKER:  Susan Costonis, Compliance Consulting and Training for Financial Institutions

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training. Most of her 35-year career was spent as a banker in several areas including lending, loan administration, electronic banking, and compliance risk management.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.