Events Calendar

Collection Series Webinar: The Virtual World of Collections
Tuesday, May 25, 2021, 03:00pm - 04:30pm

This riveting webinar will walk you through the best practices of imagining and managing a virtual collections process that effectively serves both borrowers and lenders.


  • Maximize virtual opportunities to increase production
  • Evaluate communication and collaboration tools
  • Harness predictive technology and measuring results
  • Avoid virtual management landmines
  • Deploy virtual collections best practices


One day your collections team was at the office and it was business as usual. The next day everyone was at home wondering how to access work files. Most financial institutions were thrust into a virtual workflow almost overnight. But now it’s time to go beyond the initial “ad hoc” approach and prepare for a dramatic increase in delinquencies as forbearance agreements and other temporary rescue efforts time out.

Transitioning the traditional collection methods to the virtual workflow is simply not good enough. The risk of not integrating the virtual collections function into the rest of the financial institution could have far-reaching negative impacts for accountholders and your bottom line. This session will be presented by a seasoned compliance attorney who is a former collections manager.


The information in this session is designed for executives, volunteers, CFOs, lending managers, collections managers, collections staff, auditors, compliance personnel, and anyone interested in the collections process.


  • Sample work from home policy
  • Checklist for managing virtual collections
  • Regulatory guidance
  • Employee training log
  • Interactive quiz

SPEAKER:  David Reed, Reed & Jolly, PLLC

Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.

A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.