Events Calendar

Webinar: HMDA Reporting Part 2: Collecting Demographic Information
Thursday, October 28, 2021, 03:00pm - 04:00pm

Accurate demographic information is the glue that holds the HMDA reporting process together. But that information can be based on different types of application submissions. Part 2 of this three-part series will explain what you need to know about gathering and documenting demographic information.


  • Successfully use toolkit resources to collect complex demographic information
  • Define the terms ethnicity, race, and gender
  • Explain the collection process to employees and accountholders
  • Distinguish between the requirements for various application channels
  • Realize the importance of collecting and reporting accurate information


The Home Mortgage Disclosure Act (HMDA) is a complex, data-driven process. The CFPB has published many FAQs to clarify the correct codes and collection process. This webinar will provide effective training to help staff correctly document the demographic information based on the various types of application submission. These methods include in-person, phone, internet, and “hybrid” submissions. This is the second webinar in a three-part series. Attend Parts 1 and 3 to learn more about application basics and commercial lending issues.


This informative session is designed for all employees who need to understand and manage HMDA reporting, including loan operations, loan officers, loan assistants, processors, compliance officers, and auditors.


  • Step-by-step data collection definitions and important tips to avoid mistakes
  • Tool for collecting demographic information
  • Helpful HMDA compliance resources
  • Employee training log
  • Interactive quiz

SPEAKER:  Susan Costonis, Compliance Consulting and Training for Financial Institutions

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training. Most of her 35-year career was spent as a banker in several areas including lending, loan administration, electronic banking, and compliance risk management.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.