Even on Day 1, accountholders expect frontline staff to have all the answers. This fundamentals course is the perfect way to give newer frontline staff an ACH education boost – especially given today’s plethora of ACH transactions.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand the flow of an ACH transaction
- Define the participants in the ACH Network and their responsibilities
- Assist accountholders with common ACH questions
- Explain the different types of ACH transactions
- Distinguish between the use of a stop payment and revoked authorization
The frontline is the face of each financial institution. Ensuring they understand the different products and processes is crucial to maintaining accountholder satisfaction. This session will provide frontline staff with a non-technical overview of the ACH Network and provide answers to the most common accountholder questions. This back-to-basics program will describe how the ACH Network works, explain stop payments and unauthorized transactions, and differentiate the types of ACH transactions and authorizations.
WHO SHOULD ATTEND?
This session is ideal for branch, call center, and frontline staff.
- Electronic quick reference guide for frontline staff
- Employee training log
- Interactive quiz
SPEAKER: Michele Barlow, Macha/PAR
Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), with offices in Wisconsin and Maryland. Before joining the Macha team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.