At the New York Credit Union Association, we place the highest value on our personal contact with our member credit unions. This interaction gives our members a voice within the Association and helps us understand what’s on your minds—at the individual credit-union level, as well as at the chapter level.

To improve the quality of our member relations, our team of management consultants focuses on increasing members’ awareness of the benefits we provide, so that you get the maximum value out of your membership. In addition, this team serves as a conduit for enhanced communication within our credit union community.

During the course of the year, our consultants travel across New York State to attend scheduled events in Association chapters and to visit with credit unions. Consider them your on-site resource for Association service and support, and share your feedback with them on how we can help you better serve your members.

For information about consulting services available from our Member Relations Team, click here.

The Member Relations Team
Dedicated to helping your credit union grow and thrive, our highly experienced consultants bring their insight and problem-solving skills onsite to your credit union. Whether you want assistance for specific operations, are interested in industry best practices or need guidance in advocacy or legislation, our management consultants welcome the opportunity to share their proven strategies and tactics with you and your staff.
 
 
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Marge Kazz, CUDE
Management Consultant
 
Marge Kazz joined the New York Credit Union Association in 1996. As a management consultant, she works closely with credit unions in Buffalo, Niagara, Rochester and Jamestown.
 
Marge regularly conducts training and consultation, business plan development and strategic planning seminars for credit union volunteers, staff and management. 
 
In 2010, Marge completed the Credit Union Development Education (DE) program and earned the Credit Union Development Educator (CUDE) designation. Before joining the Association, Marge managed two credit unions in Western New York. 
 

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Christopher Pajak, PHR
Management Consultant 
 
Chris Pajak joined the New York Credit Union Association in 2007 and is responsible for increasing awareness of the Association’s membership benefits. As a conduit for enhanced communications within the credit union community, he regularly visits credit unions and attends chapter events, primarily in the Adirondack, Capital, Catskill-Hudson, Central New York, Finger Lakes, Southern Tier and Utica-Rome regions.
 
Chris previously served as human resources consultant to the Association. Today, while fulfilling his role as a management consultant, he continues to support credit unions with their human resources requirements. 
 
Before joining the Association, Chris provided consulting services to credit unions throughout the Northeast as a senior consultant with HRValue Group LLC. He has also worked for global organizations such as Wyeth Pharmaceuticals and Nokia; he spent three years as an HR consultant and account management with HR Logic, where he provided consulting to small and medium-sized businesses.
 
Chris is a certified Professional in Human Resources (PHR). He is also a certified trainer with Achieve Global and Employment Learning Innovations (ELI) and is a current member of the national Society of Human Resources Management organization. He obtained a Bachelor of Science degree from the University of Rhode Island in the field of Human Sciences and Services. 

 

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Dirck Van Deusen
Management Consultant 
 
Dirck Van Deusen joined the New York Credit Union Association in 2012. As a management consultant, he works closely with credit unions in the Long Island, Westchester-Rockland and Metropolitan chapters.
 
Dirck previously served as the Association’s director of political and foundation development. In that role, he worked with New York credit unions to encourage their financial support for the Association’s political action initiatives and the New York Credit Union Foundation. 
 
Before joining the Association, Dirck served as vice president of mortgage business development for CUMAnet. Prior to that, he spent more than 20 years at Empire Corporate FCU and Members United Corporate FCU, ending his tenure there as senior vice president of corporate relations. In that position, he was responsible for developing and leading the organization’s legislative and advocacy initiatives. He also represented the corporate organization on both state and national boards, including that of the New York Credit Union Foundation.
 
A native of Hudson, N.Y., Dirck received his Bachelor of Arts degree, cum laude, from Ithaca College.