At the New York Credit Union Association, we place the highest value on our personal contact with our member credit unions. This interaction gives our members a voice within the Association and helps us understand what’s on your minds—at the individual credit-union level, as well as at the chapter level.

To improve the quality of our member relations, our team of management consultants focuses on increasing members’ awareness of the benefits we provide, so that you get the maximum value out of your membership. In addition, this team serves as a conduit for enhanced communication within our credit union community.

During the course of the year, our consultants travel across New York State to attend scheduled events in Association chapters and to visit with credit unions. Consider them your on-site resource for Association service and support, and share your feedback with them on how we can help you better serve your members.

For information about consulting services available from our Member Relations Team, click here.

The Member Engagement & Consulting Team
Dedicated to helping your credit union grow and thrive, our highly experienced consultants bring their insight and problem-solving skills onsite to your credit union. Whether you want assistance for specific operations, are interested in industry best practices or need guidance in advocacy or legislation, our management consultants welcome the opportunity to share their proven strategies and tactics with you and your staff.

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Christopher Pajak, PHR
Vice President, Member Engagement
1 (800) 342-9835 ext. 8188
Chris Pajak joined the New York Credit Union Association in 2007. While overseeing the Association’s Member Engagement team, Chris is responsible for increasing credit union membership engagement and awareness while also providing human resources consulting support to credit unions.
Before joining the Association, Chris provided consulting services to credit unions throughout the Northeast as a senior consultant with HRValue Group LLC. He has also worked for global organizations such as Wyeth Pharmaceuticals and Nokia. Chris spent three years as an HR consultant and Account Manager with HR Logic, where he provided consulting to small and medium-sized businesses.
Chris is a certified Professional in Human Resources (PHR). He is also a certified trainer with Achieve Global and Employment Learning Innovations (ELI) and is a current member of the national Society of Human Resources Management organization. He obtained a Bachelor of Science degree from the University of Rhode Island in the field of Human Sciences and Services.


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Marge Kazz, CUDE
Engagement Consultant
1 (716) 435-6222
Marge Kazz joined the New York Credit Union Association in 1996. As an engagement consultant, she works closely with credit unions in the Tri-Chapter of WNY, Rochester and Metropolitan Chapters to promote the Association’s services, and assist in strategic planning and business development.
Marge regularly provides consultations on operating budgets, field of membership expansion, business plan development and strategic planning sessions for credit unions.
In 2010, Marge completed the Credit Union Development Education (DE) program and earned the Credit Union Development Educator (CUDE) designation. Before joining the Association, Marge managed two credit unions in Western New York.

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Zach Ogden
Engagement Consultant
1 (518) 764-0213
Zach Ogden joined the New York Credit Union Association in 2019. He works with credit unions in the Adirondack, Capital, Catskill-Hudson, Central New York, Long Island, Southern Tier, Utica-Rome and Westchester-Rockland Chapters to promote the Association’s services, and assist in strategic planning and business development.
Zach has 20 years of experience in the banking and financial services industry, primarily focusing on business development, lending, training and customer service. He understands the special relationship between credit unions and their members and enjoys working to help enhance and expand on those relationships.
Zach received his Bachelor of Science in Business Administration and Finance from Clarkson University in Potsdam, New York.