At the New York Credit Union Association, we place the highest value on our personal contact with our member credit unions. This interaction gives our members a voice within the Association and helps us understand what’s on your minds—at the individual credit-union level, as well as at the chapter level.
To improve the quality of our member relations, our team of management consultants focuses on increasing members’ awareness of the benefits we provide, so that you get the maximum value out of your membership. In addition, this team serves as a conduit for enhanced communication within our credit union community.
During the course of the year, our consultants travel across New York State to attend scheduled events in Association chapters and to visit with credit unions. Consider them your on-site resource for Association service and support, and share your feedback with them on how we can help you better serve your members.
For information about consulting services available from our Member Relations Team, click here.
The Member Relations Team
Dedicated to helping your credit union grow and thrive, our highly experienced consultants bring their insight and problem-solving skills onsite to your credit union. Whether you want assistance for specific operations, are interested in industry best practices or need guidance in advocacy or legislation, our management consultants welcome the opportunity to share their proven strategies and tactics with you and your staff.
Christopher Pajak, PHR
Director of Member Relations
Chris Pajak joined the New York Credit Union Association in 2007. While overseeing the Association’s Member Relations team, Chris is responsible for increasing credit union membership engagement and awareness.
Before joining the Association, Chris provided consulting services to credit unions throughout the Northeast as a senior consultant with HRValue Group LLC. He has also worked for global organizations such as Wyeth Pharmaceuticals and Nokia. Chris spent three years as an HR consultant and Account Manager with HR Logic, where he provided consulting to small and medium-sized businesses.
Chris is a certified Professional in Human Resources (PHR). He is also a certified trainer with Achieve Global and Employment Learning Innovations (ELI) and is a current member of the national Society of Human Resources Management organization. He obtained a Bachelor of Science degree from the University of Rhode Island in the field of Human Sciences and Services.
Marge Kazz, CUDE
Marge Kazz joined the New York Credit Union Association in 1996. As a management consultant, she works closely with credit unions in the Erie-Niagara, Rochester, Jamestown and Finger Lakes Chapters to promote the Association’s services, and assist in strategic planning and business development.
Marge regularly provides consultations on operating budgets, field of membership expansion, business plan development and strategic planning sessions for credit unions.
In 2010, Marge completed the Credit Union Development Education (DE) program and earned the Credit Union Development Educator (CUDE) designation. Before joining the Association, Marge managed two credit unions in Western New York.
1 (800) 342-9835 ext. 8252
Zach Ogden joined the New York Credit Union Association in 2019. He works with credit unions in the Adirondack, Capital, Central New York, Southern Tier and Utica-Rome Chapters to promote the Association’s services, and assist in strategic planning and business development.
Zach has over 15 years of experience in the banking and financial services industry, primarily focusing on business development, lending, training and customer service. He understands the special relationship between credit unions and their members and enjoys working to help enhance and expand on those relationships.
Zach received his Bachelor of Science in Business Administration and Finance from Clarkson University in Potsdam, New York.
Rick Rand joined the New York Credit Union Association in 2019. As a management consultant, he works closely with credit unions in the Long Island, Metropolitan, Westchester-Rockland and Catskill-Hudson Chapters to promote the Association’s services, and assist in strategic planning and business development.
Rick has over 15 years of experience working with credit unions in developing information technology and managed security solutions at eScope Solutions. In that role, credit unions developed a high level of trust with Rick’s ability to assist them with their technology projects in terms of design, procurement, implementation and customer service. Prior to working for eScope, Rick was a small business owner and also worked in business development for a software company providing voter registration software to school districts throughout New York State. Rick’s diverse experiences have helped him develop a strong understanding for the challenges that face credit unions, and he has a proven track record of building strong relationships with his customers and members. Rick’s previous roles have provided him with a solid understanding of examiner guidance, core processor compatibility, the importance of building a positive member experience and other credit union business functions.
Rick has a Bachelor of Arts degree in Organizational Management from St. Joseph’s College, as well as an Associate’s degree in Business Administration from SUNY Farmingdale.