Deposit compliance has become more complicated with CFPB oversight. Will examiners find any of the practices in the deposit products your credit union offers to be unfair, abusive or deceptive (any of these may be the basis for a UDAAP violation)? Does your frontline know how to handle all member inquiries and complaints? Do they understand how federal laws impact opening an account? Learn about deposit compliance hot spots from recent enforcement actions and exam findings.
The NCUA outlined specific expectations in June with Letter 15-CU-04 for "Improving the Process for Consumer Complaints." If your credit union is subject to this process, have the procedures for handling deposit related complaints been updated? Will you be in compliance? This webinar will discuss the do's and don'ts for several deposit regulations, the top ten mistakes in deposit compliance exams and best practices for deposit compliance.
About This Session:
This webinar will cover the following topics:
Who Should Participate:
Compliance officers, audit staff, risk managers, call center managers, senior management, deposit operation managers, new account representatives and member service representatives
About the Presenter:
Susan Costonis, Compliance Consulting and Training for FIs
Susan Costonis is a compliance consultant and trainer, as well as a gettechnical inc associate trainer. She specializes in compliance management, along with deposit and lending regulatory training. Most of her 32-year career was spent in several areas of banking, including lending, marketing, electronic banking, compliance, community reinvestment and senior management. She has written numerous training manuals and successfully managed compliance programs and exams for institutions supervised by the OCC, FDIC and Federal Reserve. She is a Certified Regulatory Compliance Manager and regularly presents to financial institution audiences in several states.