Is your staff equipped to deal with ACH disputes? This webinar will focus on when a written statement of unauthorized debit is necessary, how to comply with the timeframes specified under the NACHA Operating Rules and Regulation E, and the unauthorized entry fee. Using case studies and scenarios, this session will equip your staff to respond to ACH issues knowledgeably and ensure compliance and satisfied accountholders.
- ACH return reasons and timeframes
- Authorization-based returns
- Proper usage of the WSUD form
- ACH operator rejects
- Stop payment versus revoked authorization or unauthorized transaction
- TAKE-AWAY TOOLKIT
- Sample dispute tracking log to ensure compliance with required timeframes
- Employee training log
- Quiz to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.
SPEAKER: Michele L. Barlow, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.