Is your staff prepared to deal with the challenges of ACH error resolution?
Your financial institution deals with ACH challenges every day, but is your staff prepared to deal with all situations? This program will address these challenges and explain how to handle them according to ACH rules. Case studies and scenarios will demonstrate how to respond knowledgeably when faced with ACH errors.
- Comply with ACH return reasons and timeframes
- Understand authorization-based returns
- Properly use the WSUD form
- Handle ACH operator rejects
- Differentiate stop payments vs. revoked authorizations or unauthorized transactions
- TAKE-AWAY TOOLKIT
- Sample WSUD form
- Sample authorization form
- Employee training log
- Interactive quiz
WHO SHOULD ATTEND?
This informative session is ideal for ACH operations, AAP candidates, compliance officers, and ACH auditors.
SPEAKER: Michele L. Barlow, PAR/WACHA
Michele Barlow is the Vice President at PAR/WACHA (The Premier Payments Resource), headquartered in Wisconsin. Before joining the WACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a member of NACHA’s Blue Ribbon Panel, the APRP Oversight Panel, and the Payments Institute Board of Regents. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a Bachelor’s from the University of Wisconsin.