Events Calendar

Webinar: Top 10 Consumer Loan Documentation Mistakes
Wednesday, July 01, 2020, 03:00pm - 04:30pm

Are you properly documenting consumer loans? Are your checklists up to date for each type of loan? Not sure? Don’t miss this opportunity to learn best practices and how to avoid the top 10 consumer loan documentation mistakes.


  • Review a consumer loan application for completeness
  • Explain credit report usage and requirements
  • Distinguish which loans require collection of government monitoring information (GMI)
  • Use provided checklists to verify loan file documentation
  • Discuss best practices for documenting BSA requirements and identity theft verification
  • Identify the key regulatory items to review when auditing loan files


Over the last several years the thickness of an average loan file has grown from millimeters to inches. This is especially true for residential real estate loans. Compliance staff are often responsible for reviewing these loan files either during the underwriting and approval process or in the days after the loan is closed. But with so many regulations governing loan compliance, what exactly is required? What documents should be in the files and what must be verified on each? This robust session will address how to avoid mistakes when preparing consumer loan documentation.


This informative session is designed for loan officers, loan operations personnel, compliance officers, and internal auditors.


  • Loan compliance matrix
  • Consumer loan documentation checklist
  • Consumer mortgage loan documentation checklist
  • Employee training log
  • Interactive quiz

SPEAKER:  Dawn Kincaid, Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.