Events Calendar

Webinar: 10 Lessons Learned When a Borrower Dies
Tuesday, November 17, 2020, 03:00pm - 04:30pm

Now what? A borrower passed away, but still owes money to your institution. What are the chances of collecting? How do you go about it – compliantly? Is setoff an option? What about relatives or joint accounts? How can you miss this jampacked webinar with the answers to all your questions?


  • Take the proper steps when a probate estate is opened
  • Handle cases where a probate estate is never opened
  • Determine when the deceased’s relatives and other parties can be held liable for loan repayment
  • Identify situations when death of a co-borrower can constitute a loan default
  • Exercise your institution’s right of setoff against the deceased’s deposit accounts
  • Explain the special rules for home mortgage loans when a borrower dies


It’s bound to happen. One of your borrowers dies still owing on a loan or other obligation. In this situation, you must act swiftly to increase the chances of collecting on the loan and to avoid liability. What should you do? Join us to learn the 10 most important lessons when dealing with a borrower’s death. This webinar will thoroughly explain the proper procedures and processes to follow when a borrower dies, including the special procedures under the mortgage servicing rules regarding home loans.


This informative session will benefit all loan officers, loan operations personnel, collections staff, service representatives, compliance personnel, auditors, attorneys, and managers.


  • Sample procedures for handling and collecting loans of deceased borrowers
  • Employee training log
  • Interactive quiz

SPEAKER:  Elizabeth Fast, Spencer Fane LLP

Elizabeth Fast is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions. She is a member of the Missouri State Banking Board by appointment of the Governor.