Events Calendar

Webinar: 5 Steps to Simplify Reg E Claims
Thursday, May 13, 2021, 03:00pm - 04:00pm

Disputes? Investigations? Liability? Are you asking the right questions? Want to make your life easier? Reg E disputes don’t have to be overly complicated. Learn the trends and five steps to simplify Reg E claims.


  • Begin the investigation by asking the right questions about a disputed transaction
  • Respond and resolve Reg E disputes using the tools provided
  • Understand the potential liabilities for an unauthorized transaction
  • Distinguish between claims that your financial institution must pay and when reimbursement is not required
  • Educate accountholders about the new trends in debit card fraud


Debit card fraud is on the rise. Financial institutions must investigate accountholders’ disputed electronic transactions. But the Reg E rules that outline the dispute process can be complicated. This fast-paced session will focus on five best practices for handling Reg E disputes.


This webinar will benefit member service and call center employees, new accounts staff, teller supervisors, deposit operations personnel, and security and compliance officers.


  • List the take-away tools participants will receive (e.g., sample policies/procedures, checklists, reference materials, useful website links, etc.) These documents can be separate from your slides and provided as supplements.
  • Employee training log
  • Interactive quiz

SPEAKER: Susan Costonis, Compliance Consulting and Training for Financial Institutions

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training. Most of her 35-year career was spent as a banker in several areas including lending, loan administration, electronic banking, and compliance risk management.

Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.