Compliance Essentials for Frontline Staff
Frontline credit union staff might be focused on member service, but there are many compliance requirements that come with the job. That’s why the New York Credit Union Association is again offering the five-part Compliance Essentials for Frontline Staff. This online series will help frontline staff stay up-to-date on the latest rules, regulations and laws impacting their day-to-day functions.
Participants who complete all five sessions will earn their Compliance Specialist Certificate for Frontline Staff!
The Compliance Essentials for Frontline Staff will be offered on-demand only. These webinars will be available until December 31, 2026.**
SESSION ONE: MEMBERSHIP AND ACCOUNT FUNDAMENTALS
- Description: This foundational session covers essential membership requirements, share insurance protections, and proper handling of account ownership changes. Participants will learn to verify membership eligibility, explain NCUSIF coverage, and navigate complex situations involving deceased members, joint accounts, and beneficiary designations. The session includes practical scenarios and decision-making frameworks for frontline staff.
- Relevant Regulations: NCUA Part 745 (Share Insurance), NCUA Part 701 (Organization and Operations), New York Banking Law Article 11 (Credit Unions), Uniform Commercial Code Article 4A (Funds Transfers)
SESSION TWO: TRUTH IN SAVINGS AND DEPOSIT ACCOUNT DISCLOSURES
- Description: This session ensures staff understand disclosure requirements for deposit accounts, including annual percentage yield calculations, fee disclosures, and advertising compliance. Participants will learn to explain account terms clearly to members, handle rate changes, and ensure compliance with overdraft and courtesy pay regulations under updated NCUA guidance.
- Relevant Regulations: Truth in Savings Act (12 USC 4301 et seq.), NCUA Part 707, Regulation DD (12 CFR 1030), NCUA Letter 04-CU-20 (Overdraft Protection Programs)
SESSION THREE: ELECTRONIC FUNDS TRANSFER ACT (REGULSTION E) AND ERROR RESOLUTION
- Description: This comprehensive session covers Regulation E requirements for electronic transactions, including disclosure requirements, liability limits, and the error resolution process. Staff will learn to handle disputed transactions, understand provisional credit requirements, and navigate complex scenarios involving debit cards, ACH transactions, and digital payment platforms.
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Relevant Regulations: Electronic Funds Transfer Act (15 USC 1693 et seq.), Regulation E (12 CFR 1005), NACHA Operating Rules, NCUA Letter 07-CU-13 (Electronic Services)
SESSION FOUR: FAIR CREDIT REPORTING AND ADVERSE ACTION REQUIREMENTS
- Description: This session focuses on proper use of consumer reports, adverse action notice requirements, and dispute resolution procedures. Participants will learn to handle credit report disputes, provide required disclosures, and ensure compliance with both FCRA and ECOA requirements in lending decisions.
- Relevant Regulations: Fair Credit Reporting Act (15 USC 1681 et seq.), Equal Credit Opportunity Act (15 USC 1691 et seq.), Regulation B (12 CFR 1002), Regulation V (12 CFR 1022)
SESSION FIVE: TRUTH IN LENDING (REGULATION Z) AND CREDIT DISCLOSURES
- Description: This session covers disclosure requirements for consumer credit, including APR calculations, right of rescission, and billing error resolution. Staff will learn to provide accurate credit disclosures, handle billing disputes, and ensure compliance with credit card and mortgage lending requirements.
- Relevant Regulations: Truth in Lending Act (15 USC 1601 et seq.), Regulation Z (12 CFR 1026), CARD Act provisions, TRID Rule (12 CFR 1026.19)
Educational Investment for the 7-Webinar Series:
$399 per Credit Union with Assets Up to $50 Million
$499 per Credit Union with Assets $50 - $100 Million
$599 per Credit Union with Assets Over $100 Million
**Registration is per credit union. Please send the names and email addresses of any additional participants to Events.Training@nycua.org.**
Who Should Participate:
This session is open to all front-line staff from Association-affiliated credit unions.
Please note: This is a five-part webinar series. Individual session registration is not available.
Cancellation Policy:
A refund of the amount paid, less a $80 administrative fee per registration, will be given for all cancellations received via email to events.training@nycua.org ten or more business days prior to the start of the series. No refunds will be granted if the cancellation is received fewer than ten business days prior to the start of the series. Substitutes will be accepted anytime prior to the start of the series at no additional cost. Simply email an updated registration form, listing the new participant and the name of the person they will be replacing.