Webinar: Branch Manager & Head Teller Training: Developing, Motivating & On-Boarding Team Members
December 16, 2025 3:00 pm - 4:30 pm
Branch leadership begins with intentional onboarding.
Building a strong team starts prior to day one and includes developing a plan for a welcoming, well-structured experience that lays the foundation for long-term success. Whether guiding new hires or seasoned staff, this session will offer practical tools and fresh perspectives to lead with purpose and continuously develop team members.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Design onboarding experiences that set up new hires for success
- Understand core principles for effectively managing the team
- Provide positive, actionable feedback that drives performance
- Delegate responsibilities in a manner that empowers employees
- Facilitate engaging training sessions that improve retention and results
- Run focused, productive, engaging staff meetings
- Establish a positive tone that cultivates a high-performance culture
WEBINAR DETAILS
Branch leadership — whether a branch manager, assistant manager, or head teller — is more than a title; it's a journey of continuous growth, adaptability, and inspiration. Strong branch leadership sets the foundation for team performance and accountholder satisfaction. Designed specifically for branch managers and head tellers, this powerful training will deliver practical tools and strategies to develop your team, keep them motivated, and ensure a smooth, impactful onboarding process.
A high-performing branch doesn’t just meet goals — it builds relationships. A well-connected team drives productivity and identifies opportunities to recommend deposit accounts, loans, and financial services to both accountholders and prospects. While meeting internal controls and account-opening targets is essential, cultivating a workplace where staff feel empowered, informed, and united is what truly sets a branch apart.
WHO SHOULD ATTEND?
This dynamic session is designed for branch managers, banking center managers, assistant managers, service managers, supervisors, head tellers, and anyone looking to strengthen their leadership abilities and advance their managerial skills.
TAKE-AWAY TOOLKIT
- Onboarding checklist
- Sample personal development plan
- Employee questionnaire
- Introductory period appraisal
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.