Credit Union Job Opportunities

For Credit Unions:

If you are interested in posting a job opportunity for your credit union, please complete the attached form. To have a job posting removed, please email Zach Ogden at zachary.ogden@nycua.org.

Current Credit Union Job Opportunities:

Chief Financial Officer

REPORTS TO: CEO

PURPOSE: Direct and manage all practices and activities in the Finance and Accounting functions to ensure compliance with State and Federal rules and regulations. Manage auditing, accounting, and recordkeeping activities of the credit union to ensure they meet generally accepted accounting practices (GAAP). Make recommendations relating to budget preparation, income forecasts, and operational changes as needed.

DUTIES AND RESPONSIBILITIES:

  • Participate in the credit union’s long and short-term strategic planning. Oversee budget planning, preparation and administration processes to control operation expenses and achieve credit union’s strategic goals.
  • Communicates with the Board of Directors and Supervisory Committee and management team regarding strategic recommendations, financial results and policies which effect the credit union to assure that they are informed about matters which affect the financial institution.
  • Develop, implement, and evaluate policies and procedures for the Accounting/Finance Department. Ensure that policies and procedures reflect current regulations and are communicated to and implemented by subordinates.
  • Attend board meetings and report on assigned areas requested by the CEO.
  • Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the credit union including: directing job assignment, monitoring staff performance, coaching, training, assuring compliance with regulatory requirements and organizational mission.
  • Hold periodic staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services within the Accounting/Finance Department. Keep staff up to date on trends and general credit union information.
  • Assist with vendor negotiation and major purchasing decisions for capital equipment or other capital asset expenditures.
  • Manage the credit union’s vendor management and vendor due diligence programs.
  • Help serve as the credit union’s liaison with regulatory agency examiners and auditors.
  • Perform other duties as assigned by the CEO.

 

PHYSICAL REQUIREMENTS OF THE JOB:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor's degree in business or related field, MBA preferred or equivalent relevant experience. CPA helpful, but not required.
  • Minimum of seven to ten years of senior management experience, preferably in a financial institution such as a credit union or bank.

SALARY RANGE: $85,000 - $130,000 DOE

Email resume to Sam Scro, samscro@auburnfcu.com 

COO

Who we are:
Genesee Co-op Federal Credit Union is not your typical credit union. We were founded to offer an alternative to mainstream banks—and to serve Rochester’s community. We believe that everyone should have access to fair and responsible financial services that build community wealth. In other words, we work for economic justice! We don’t only offer innovative, fair, and responsible financial services—we advocate for policies that support and protect our communities as well.
Genesee Co-op is known nationally as a leader among community development credit unions and has been recognized as such in Next City, American Prospect, the Nation, and Politico, as well as regional and local news sources.

The Chief Operations Officer will be an integral part of the credit unions leadership team, providing executive level management of the daily operations, and hands-on project leadership for strategic initiatives. As a member of the leadership team, you will have direct visibility to all aspects of our community development credit union.

What You’ll Do:
Provide leadership and management for the organization including the following activities:

  • Leadership: Participate in the development of the credit union strategic plan in partnership with leadership team and board
  • Supervisory: Overseeing day-to-day operations of branch and deposit operations, including supervising the Branch Supervisor. Ensure member satisfaction including engaging directly with members
  • Project Management: Developing and implementing strategic programs and projects designed to improve services and effectiveness of the credit union. i.e. onboarding new vendors or services; technology conversions; developing new partnerships
  • Community Outreach: Developing and implementing marketing and outreach activities and partnerships, and representing Genesee Co-op in the community
  • Compliance: Ensure compliance with internal policies and all applicable NCUA, local, state, and federal agencies
  • Member Services: Monitor community and member needs and trends, and ensure that services respond to changing needs
  • Information Technology: Ensure business continuity planning and oversee technology infrastructure, in partnership with CEO
  • Grants Management: Participate in grant applications and grant compliance, including to the Community Development Financial Institutions Fund of the Treasury Department
  • Other:
    • Provide support to and development of mission-related initiatives of our 501(c)3 in conjunction with the CEO
    • Perform other duties as may be deemed necessary


What You’ll Need

  • Bachelor’s degree or equivalent and at least 5+ years of professional experience in CDFIs, finance, banking, community development, management, or social/environmental justice organizations.
  • Possess a deep commitment to our mission and knowledge of economic justice and/or consumer protection issues. Our members and our mission come first
  • Exceptional project management ability/skills
  • Supervisory or management experience
  • Strong written and verbal communication skills
  • Detail oriented and able to follow regulations and policies
  • Excellent interpersonal skills – demonstrated ability to work effectively in varied professional, socio-economic, and cultural contexts
  • Highly resourceful self-starter and fast learner
  • Commitment to teamwork
  • Strong technological skills including Word and Excel, as well as the ability to learn and use other systems effectively including social media, design software, and web tools
  • Willingness to work flexible hours reflective of a leadership-level position

Additional Beneficial Qualifications

  • A master’s degree in a related field
  • Consumer, mortgage, or business lending experience

Genesee Co-op Federal Credit Union is an equal opportunity employer. People from all backgrounds are encouraged to apply.
License Requirements
In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.

EQUAL OPPORTUNITY EMPLOYER: Genesee Co-op Federal Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Job Type: Full-time, In Person
Pay: $68,000-$80,000 annually
Benefits:

  • Bonus
  • 401(k)
  • 401(k) matching
  • Credit union membership
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off

Please apply by sending Cover Letter and Resume to dan@genesee.coop

Vice President & Manager of Business Banking

Are We the Place For You?
At Greylock Federal Credit Union ($1.6B, Pittsfield, MA) we are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community in western Massachusetts, Columbia County, New York, and Bennington, Vermont. We have a mission and goal of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities where we are based.

Our team is deeply committed to three key components: High-quality financial services for all; placing the members first; and meeting people where they are. Each of our employees holds these principles at the heart of how they serve. Our VP & Manager of Business Banking has the opportunity to live these daily in leadership to his/her/their team and in connecting with the businesses we serve. Aligning with these principles and our core values of care, education, and inspiration will make Greylock and you a right fit.

Is This the Career For You?
As VP & Manager of Business Banking, you will be more than a leader—you will be a catalyst for growth, helping businesses thrive and, in turn, strengthening the communities we serve. You will bring a strategic vision to Greylock’s business banking team, mentoring and empowering a high-performing group of professionals dedicated to delivering exceptional financial solutions. Leading a team of three, you will cultivate an environment where your team feels motivated, inspired, and equipped to help businesses succeed.

At your core, you believe that strong businesses build strong communities and that access to capital can transform lives. Your expertise in commercial lending, business development, and credit underwriting will be instrumental in expanding Greylock’s business banking portfolio, ensuring that local businesses have the resources they need to grow and thrive. You will play a pivotal role in driving new business opportunities, strengthening member relationships, and shaping the future of business banking at Greylock.

Beyond the numbers, this role is about people, relationships, and impact. You will engage with business owners, collaborate with Greylock’s leadership, and represent the credit union in the community, reinforcing our mission of financial accessibility and inclusion. Your coaching-driven leadership will align seamlessly with Greylock’s IDEA principles, ensuring that every interaction—whether with employees, members, or stakeholders—is rooted in fairness, equity, and opportunity. If you are passionate about helping businesses succeed, mentoring teams, and making a lasting impact in your community, this role is for you.

Help Us Get to Know You
We are seeking a leader with 10+ years of experience in business banking, commercial lending, credit underwriting, and portfolio management. A bachelor’s degree in finance, business, or a related field is preferred, though equivalent experience will be considered. Strong communication and relationship-building skills are essential, as this role requires frequent engagement with business owners, senior leadership, and community stakeholders.

Salary Range: The salary range for this role is $160,000 – $220,000

To apply, please submit a cover letter outlining your experience, leadership approach, and alignment with Greylock’s mission, along with a resume or LinkedIn profile. We look forward to learning more about you!

Senior Vice President

Are We the Place for You?
Hartford Federal Credit Union ($150M, Hartford, CT) is a community-chartered credit union serving all of Hartford, Middlesex, and Tolland counties. With four branches serving over 14,000 members across a 3-county region, Hartford FCU boasts an expansive field of membership.

Since 1961, Hartford FCU has been serving its members' financial needs. We have dedicated more than 60 years to providing members with diversified, high-quality, and competitively priced financial products and services. The Credit Union is in exemplary financial condition with strong ROA and net worth over 12%. This positions us well for growth today, tomorrow, and beyond. We are proud of our legacy of service and success and have been recognized with a 5-star rating by BauerFinancial for exceptional performance as a safe, financially sound credit union for 33 consecutive years!

We reward our employees for their hard work, offering exceptional benefits and growth opportunities for our 35 team members. Hartford FCU is a great place to build a career. In fact, this role is open as the incumbent will be stepping into the position as President & CEO, succeeding a long-tenured executive as he retires in early 2026.

Is This the Career for You?
Our strategic and growth-driven Senior Vice President (SVP) - Operations will be instrumental in overseeing and enhancing the day-to-day operational functions of the Credit Union and serving as a reliable partner in executive leadership. This includes branch operations, marketing & business development, compliance, and member services. You will report directly to the President & CEO and work collaboratively with other executive leaders to ensure Hartford FCU continues to deliver exceptional member experiences while meeting its growth and operational objectives. You will contribute to the strategic plan, participate in Board meetings, and manage daily operations.

The SVP - Operations will focus on driving operational excellence, efficiency, and innovation through hands-on work and building, training, and leading a high-performing team. This key leader will ensure that all operational areas are aligned with the Credit Union’s strategic vision while adhering to regulatory requirements and industry best practices. As a champion of change and continuous improvement, you will lead efforts to identify new opportunities, implement operational enhancements, and foster a culture of member-centric service and collaboration among staff. Your detail-oriented nature will ensure accuracy, consistency, and incredible quality in all that you deliver, guiding your direct reports to high performance. You will support and advise the President & CEO, helping build her capacity for visionary leadership while you drive day-to-day excellence.

This is the ideal role for a forward-thinking operational leader who thrives on building relationships, growth, solving problems, and executing effective strategies to position Hartford FCU for long-term success.

Help Us Get to Know You
If this sounds like your next career step, submit your resume or link to your LinkedIn profile that shows 10+ years of progressive leadership experience in financial institution operations, including extensive supervisory and management experience. A strong understanding of branch operations, marketing & business development, compliance, and regulatory requirements is essential. A working knowledge of underwriting processes is also key. Candidates should also have a proven ability to lead organizational change and build high-performing teams. Qualified applicants must have a bachelor’s degree in business administration, finance, or a related field.

Salary Range: $140,000-$160,000

Apply Here

Vice President-Controller

Are We the Place for You?
Heritage Family Credit Union (HFCU), headquartered in Rutland, VT, with assets of $770M, serves over 50,000 members across Vermont, New Hampshire, New York, and Massachusetts.

Since 1956, the Credit Union has been dedicated to serving its members by providing a diverse selection of high-quality, competitively priced financial products and services. Heritage Family Credit Union's mission is to deliver friendly, personalized, and exceptional service for the whole family. HFCU is committed to offering convenient and cost-effective solutions while ensuring financial stability.

Is This the Career for You?
We are undergoing a phase of hyper-growth and entrepreneurial transformation, driven by a strategic focus on expanding our capabilities and operations. This growth is fueled by significant investments in both people and technology, which are key elements in adapting to the evolving financial landscape and meeting the needs of our members.
In this dynamic period, the credit union is embracing a shift from traditional, top-down management models to a more collaborative, servant leadership approach. This transition emphasizes empowering employees at all levels, fostering open communication, and encouraging innovation and proactive problem-solving. By creating a supportive environment that values feedback and autonomy, we are positioning ourselves to be more adaptable, responsive, and member focused.
In parallel, HFCU is leveraging innovative technology to streamline operations, enhance member services, and improve overall efficiency. By adopting modern solutions, the organization is better equipped to manage its rapid growth, stay ahead of industry trends, and provide members with advanced digital tools that enhance their banking experience.
The VP-Controller plays a critical role in supporting this transformation. As a key leader in the senior management team, the VP-Controller will oversee all financial operations, including financial planning, reporting, and analysis. This individual will be responsible for ensuring the credit union’s financial health and sustainability by maintaining sound accounting practices, managing risk, and implementing financial strategies that align with the credit union’s long-term goals.

Key responsibilities include:

  • Leading the finance and accounting teams, ensuring accurate financial reporting and compliance with GAAP and regulatory standards.
  • Providing strategic insights to senior leadership to guide decision-making and financial planning.
  • Implementing and overseeing budgeting processes and financial forecasting, ensuring that the credit union stays on track during its period of rapid growth.
  • Managing financial systems and processes, ensuring efficiency and effectiveness as the credit union integrates modern technologies and innovations.
  • Collaborating across departments to promote a culture of financial accountability and transparency.
  • Supporting community-focused initiatives by aligning financial strategies with the credit union’s mission to serve its members and local communities.

This combination of hyper-growth, strategic investments, a shift in leadership style, and the VP-Controller’s leadership ensures that the credit union remains agile, financially sound, and well-positioned to meet future challenges and opportunities.

Help Us Get to Know You
This role requires 5-10 years of leadership experience, including at least 5-10 years in an accounting or finance-related position. Experience in a credit union or financial institution is preferred. Key skills include strong organizational abilities, verbal communication, and business professionalism. A solid understanding of GAAP, strong analytical skills, and proficiency in Microsoft Excel and accounting software are essential. Knowledge of relevant State and Federal regulations, including those from the Office of Thrift Supervision, SEC, Federal Reserve, and applicable associations, is required. A bachelor’s degree in business, accounting, or a related field is necessary, with CPA or CFA certifications preferred.

 

Apply Here

Vice President of Audit

The VP of Audit serves as a senior-level manager over the IA department and maintains a Quality Assurance (QA) function that reports to the Supervisory Committee and the CEO. The QA function provides independent assurance that audit has achieved and is maintaining appropriate standards of audit delivery (set against both Audit’s own internal standards and the Standards and Code of Ethics of the International Auditing and Assurance Standards Board (IAASB). The VP of Audit also will be responsible for managing one direct report who will support the day-to-day audit operations, ensuring that audits are executed efficiently, in accordance with established protocols, and aligned with the organization’s strategic goals. The VP of Audit will provide guidance, mentorship, and performance oversight to this direct report, fostering a collaborative environment to drive continuous improvement within the audit team.

Salary Range: $148,159 - $166,679

Apply online


Financial Service Representative

Responsible for promoting financial well-being so people may reach their fullest potential in life by promoting our credit union’s products and services to new and existing members. Our FSRs are to use all available tools and training to help our members accomplishes their goals and, in the process, find cross-sell opportunities that will benefit the member. In addition, our FSRs are to counsel members on credit score enhancement to assist them in building, enhancing and maintaining a strong financial future.

Salary Range: $19.54 - $24.43 an hour

Apply online

Call Center Representative

Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of member owners and their families.

Call Center Representative-Credit Union
We have an exciting opportunity in our Call Center!
Who you are:

You are an enthusiastic problem-solver looking to make a difference in our members’ lives. You have strong communication skills, empathy, patience, and the ability to stay calm under pressure. You will become knowledgeable about HRCCU products and services to enhance our members’ financial well-being.

What you will do:

You will have the opportunity to assist members on the phone, by answering their questions within a wide variety of banking transactions. Our representatives also provide online banking support and work on administrative tasks throughout the day.

Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.

Employment Details:

• Location: HRCCU Operations Center in Corinth, NY.
• Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, 40 hours per week.
• Pay rate: $17.75 -$22.00 per hour based on experience.
What perks will you receive as full-time:
• Medical, dental, and vision benefits
• Short-term, long-term, and life insurance policies
• 401K with matching contribution up to 10%
• Generous paid time off, including birthday off and additional 12 observed holidays
• Gym reimbursement and wellness program
• Internal and external training, including certification and tuition reimbursement
• Community Volunteer initiatives
• Career growth & advancement opportunities

What you will need:
Experience: At least one year of similar or related experience.
Education: A high school diploma or GED.



Why work with us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Learn more about our company culture and benefits on our careers page!

Apply online https://www.hrccu.org/about/careers/

If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.


Call Center Manager

Hudson River Community Credit Union’s mission is to make our members’ lives better.

HRCCU is seeking a dynamic and experienced Call Center Manager to lead our Member Experience Center team. Responsible for leading a team who manage both member-facing call center services and back-office functions. This role ensures the delivery of excellent service through phone and digital channels, while also providing leadership over operational areas including online banking, online account opening, ACH processing, and check returns. The Manager plays a pivotal role in identifying operational efficiencies, leading projects, and enhancing service delivery and internal workflows.

Key Responsibilities:

  • Supervise, coach, and develop the team responsible for call center and back-office functions.
  • Foster a culture of service excellence, accuracy, and accountability.
  • Oversee daily member interactions via phone, email, secure messaging, and ITM.
  • Monitor service levels and implement strategies to meet performance benchmarks.
  • Manage daily operations related to ACH processing, check returns, and exception item handling.
  • Assist in managing the digital banking platforms including online and mobile banking, and online account opening systems.
  • Identify and implement operational efficiencies and workflow improvements.
  • Lead projects to enhance member service, reduce manual tasks, and improve processing accuracy.
  • Continuously evaluate existing procedures and implement improvements to streamline workflows.
  • Use metrics and feedback to recommend operational changes.


Qualifications:

  • College Degree with at least 5 years of experience managing a contact center or customer service team, or a high school diploma with at least 8 years’ experience managing a contact center or customer service team, preferably in a financial institution.
  • Strong leadership and team-building skills.
  • Excellent verbal and written communication abilities.
  • Ability to analyze performance data and take action to improve results.
  • Proficiency in Microsoft Office Products
  • The ability to adjust approach in response to new information, shifting priorities, or unexpected challenges.
  • Commitment to providing outstanding member experience.



Employment Details:

  • Location: HRCCU Operations Center in Corinth, NY.
  • Annual Salary: $60,500.00-$75,000.00 depending on experience and qualifications.
  • Medical, Dental, Vision, FSA & HSA
  • Life insurance, short term, & long-term disability benefits
  • 401K with matching contribution up to 10%
  • Generous paid time off, including birthday off and additional12 observed holidays
  • Gym reimbursement and wellness program
  • Internal and external training, including certification and tuition reimbursement
  • Community Volunteer initiatives
  • Career growth & advancement opportunities


We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued. Learn more about our company culture and benefits on our careers page!

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply online https://www.hrccu.org/about/careers/

If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org

Member Experience Specialist

We’re looking for a customer service focused problem solver to help improve the lives of the members. No pushy sales, just a provide quality service, solve problems, provide helpful advice and be dependable. Come help us make a difference! Immediate responsibilities include:

  • Answering inbound calls, providing information and performing transactions for our members
  • Assisting in person members with cash and check transactions
  • Daily balancing of cash drawer and checks received
  • Working together as a team to complete opening/closing procedures and daily branch tasks

Eventual responsibilities include:

  • Performing account research for members, including debit and credit card transactions
  • Opening new accounts, and educate members on our products and services.
  • Social media and in branch marketing

No prior financial experience required, but a solid track record of delivering high quality customer service is a must. Prior experience with cash handling and marketing is a plus.

Job Type: Full-time

Benefits:

  • Simple IRA 3% Match
  • Health and Dental insurance
  • Paid time off

Schedule:

  • Monday, Tuesday, Wednesday and Friday between 6:45am – 3:45pm Thursdays 6:45 – 5:15. 37.50 – 40 hours per week.

Salary Range: $18.00 plus depending on experience.

Send resume to: mwalczak@kaleidahealthfcu.org

MRFCU Universal Member Associate

MRFCU is an at-will employer. This position is in-person, part-time, Monday - Friday.
The MRFCU Associate handles many credit union duties in the course of a day without any one major focus; and utilizes a broad knowledge of credit union products and services, policies and procedures, rules and regulations.

Essential functions:
1. Interact with members and persons seeking membership in person, via telephone or email, in a professional manner, and
portray a positive image of the credit union.
2. Perform teller functions.
3. Assist and communicate with members and related 3rd parties on loan applications, delinquency and recovery.
4. In-branch and occasional off-site marketing.
5. Generate reports.
6. Juggle multiple priorities.

To be successful in this role, you will be:

  • a team player and professional
  • flexible.
  • bondable.


You will have:

  • teller and/or credit union experience (preferred).
  • an aptitude for learning.
  • Possess above average knowledge of fundamental mathematics, reading comprehension and written communication skills;
  • telephone and computer skills.


Minimum High school diploma or equivalent required.

Salary Range: $25.00 - $29.00 hourly

Email resume to msingh@mrfcu.com


Bookkeeper

  • Assists with the development, management and maintenance of reliable accounting information, and reporting of income, expenses, assets, liability and capital for management planning and decision making and for fulfillment of financial reporting requirements, in a timely manner.
  • Assist with the management of auditing, accounting and record keeping activities, systems, policies and practices of the credit union, to ensure they meet generally accepted accounting practices (GAAP). Help maintain an accounting system that properly reflects the financial position of the credit union.
  • Backs up and train other departmental staff as necessary.
  • Reconcile general ledgers and bank accounts. Research and adjust all open items, cash imbalances and variances.
  • Prepare various financial, regulatory, accounting, teller variance, daily cash flow, and other reports on a weekly, monthly and quarterly basis as requested by management.
  • Achieves a minimum of "Satisfactory" rating on audits and examinations.
  • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members.
  • Make recommendations relating to budget preparation, income forecasts, and operational changes as needed.
  • Help serve as the credit union’s liaison with regulatory agency examiners and auditors.

Specific tasks include but are not limited to:

  • Daily review close of business files and A/P checks clearing process.
  • Post and reconcile all loan-related activity, including fundings, payoffs, interim interest, and other applicable fees.
  • Post consumer and mortgage disbursements.
  • Post and reconcile all debit card, ACH, shared branching, etc. activity daily.
  • Post and reconcile monthly accruals related to loans, other accruals and prepaid expenses.
  • Perform various reconciliations as part of the month end close process.
  • Processes Loan Charge-offs; reclass charge-offs and recoveries, when necessary.
  • Prepare various reports including but not limited to fee reversal reports, Delinquency, Charge-off, Recoveries, and Net Charge-off reports, Business Loan reports and monthly reports for the MRFCU board.
  • Assists with the preparation of the quarterly 5300 report
  • Back-up and train staff as necessary
  • Assists with special projects, as necessary, related to profitability and implementation of new Accounting Standards.

Required education and experience

  • Minimum of seven to ten years of senior management experience, preferably in a financial institution such as a credit union or bank.
  • Bachelor's degree in accounting, finance, business or related field. An MBA and/or CPA is helpful but not required. MBA or CPA- equivalent relevant experience is a plus.
  • Experience in financial institution accounting and financial management, including extensive supervisory and management experience. Solid knowledge of investment management, risk management, and Allowance for Credit Loss methodologies is required.
  • Extensive experience working with regulatory agencies and external audit firms.

Salary Range: $28.00 - $35.00 per hour, Part Time

Send Resume to Michelle Singh at msingh@mrfcu.com.

Member Experience Specialist

Location: Troy, NY

Tired of high-pressure sales goals & quotas that make it difficult to deliver the high-quality service you strive to provide your clients? Lower your stress and get ready to do your best work at NextStep Federal Credit Union. We’re looking for a customer service focused problem solver to help us work toward our goals of improving the lives of the members who belong to our financial cooperative. No pushy sales, just a mandate to provide quality service, solve problems, and offer honest, helpful advice.

Come help us make a difference!

Immediate responsibilities include:

  • Answering inbound calls, providing information to and/or performing transactions for our members
  • Assisting in person members with transactions and questions
  • Processing mail-in transactions
  • Daily balancing of cash drawer and checks received
  • Working together as a team to complete opening/closing procedures and daily branch tasks

Eventual responsibilities include:

  • Performing account research for members, including debit and credit card transactions/declines
  • Assisting members with accessing and/or using our electronic services
  • Opening new accounts, and educating members on our products and services to ensure they are able to select the best option based on their needs
  • Coordinating with the Branch Manager and Back Office staff to solve more complex member issues
  • Discussing and educating members on our loan offerings, with the possibility of additional training to assist loan officers in taking new member loan applications
  • Actively listening to help improve our member’s experience and relationship, offering relevant products to help alleviate financial friction in their lives

Educational Opportunities:

  • Certified Credit Union Financial Counselor training available
  • Other CUNA Certification training available if interested

No prior financial experience required, but a solid track record of delivering high quality customer service is a must. Near term room for advancement available to individuals who show a desire to learn & grow. Prior experience with Loans and Financial Products is a plus.

Job Type: Full-time

Benefits:

  • 401(k) 6% Match
  • Dental insurance
  • Health insurance
  • Paid sick time
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Salary Range: $18.00 - $22.00 per hour, depending upon experience

For consideration, please email your resume to hr@nextstepfcu.org.


Branch Manager

Location: Troy, NY, In-person

Ready to take the next step in your banking career? Do you thrive on trying to improve everyone around you? Solving problems? Being a good listener? Are you a continual learner who wants an opportunity to help build the next, great, community financial institution?

NextStep Federal Credit Union is on the lookout for a great Branch Manager. No sales quotas, no branch accounting, no micromanaging – just an emphasis on building relationships, coaching employees, and guiding our members toward the products and services that can help them achieve their financial goals.

Immediate Responsibilities include:

  • Answering inbound calls, providing information to and/or performing transactions for our members
  • Assisting in-person members with transactions and questions
  • Troubleshooting escalated Member Service Representative issues
  • Scheduling of Branch Staff
  • Training and coaching branch staff


Eventual Responsibilities include:

  • Opening accounts, educating members on our products and services to help them select the best option to meet their needs
  • Educating members on our loans, taking applications, and potentially closing loans
  • Assisting members with accessing and/or using our electronic services
  • Coordinating with Back Office and/or Management to solve more complex member issues
  • Actively listening, improving our member’s experience and relationship, offering relevant products to help alleviate financial friction in our members lives
  • Member & community outreach
  • Working with Management to develop goals & strategies


Educational Opportunities:

  • Certified Credit Union Financial Counselor training available, pay increase for becoming certified
  • Other CUNA Certification training available if interested


Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance


Schedule:
Monday to Friday
Weekends as needed

For more information or to apply click here.

Chief Financial Officer

Location: Rochester, NY

Reliant Credit Union, ranked one of Rochester's Top Workplaces six years in a row, is seeking a Chief Financial Officer to join our team!

 

As a member of the credit union’s Executive Team, the Chief Financial Officer (CFO) will report directly to the Chief Executive Officer (CEO) and plays a pivotal role in maintaining financial stability and ensuring the institution's long-term success. The CFO must possess strong financial acumen, leadership skills, and a deep understanding of the credit union industry and its regulatory environment. This is a strategic role, involved in oversight, strategy, review, analysis and reporting of all Reliant financial and accounting functions. Financial department oversight includes the following functional areas; Accounting, ALM, Investment Management, Data Analytics, Treasury Management, and Reporting. May also oversee other functional areas of the credit union based on additional experience and background.

As a Chief Financial Officer at Reliant, you will:

  • Direct and monitor the accounting functions to ensure an effective accounting system that properly reflects the financial position of the credit union in accordance with law, regulation, and reporting requirements (including quarterly 5300 Call Reporting).
  • Direct and monitor performance of finance functions including financial analysis of credit union operations, asset liability management, monthly reporting, development of budget, administration of the investment portfolio, and Mortgage secondary market strategy.
  • Monitor financial performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances and provides recommendations for improvements.
  • Identifies avenues for profit improvement and reducing costs. Provide strong leadership to the finance and accounting teams, fostering a culture of accountability, continuous improvement, and professional development.
  • Oversee the annual budget process using a cross-department team approach including input from all areas of the credit union to implement strategies to attain the financial objectives.
  • Oversee the investment portfolio, optimizing returns while managing risk exposure.
  • Contribute to the development, implementation, and administration of policies and procedures.
  • Be a part of the strategic planning team that sets long term strategic goals for growth and credit union future.

Requirements:

  • A four-year degree in economics, business administration, accounting, finance, or related field. MBA preferred.
  • 10 years’+ management experience in a financial service organization or related field.
  • Credit union experience and CPA certification is desirable.
  • Understands and follows expectations of Reliant’s culture, leading by example in the consistent demonstration of accountability, respect, and teamwork.
  • Provides quality service and strives to exceed service expectations.

Physical Requirements:

  • Use of keyboard, monitor, telephone, and other standard office equipment.
  • Communicate effectively in person and via telephone, video conferencing, email, and written documents.
  • Access document equipment and files above and below waist levels. Sit and/or stand for extended periods of time.

 

Candidates considered for hire are subject to credit and other employment reference checks.

 

Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.

 

For more information or to apply click here.

 

Full and Part Time Teller and Banking Positions

Location: Saratoga Springs, NY

The position is responsible for providing an exceptional in-branch member experience by handling every member need from sales to service. The objective is to ensure members are offered all the products and services that are appropriate given their financial needs and deepen existing relationships through a needs based selling approach and encourage them to use self-service transaction solutions including ATMs, on-line and mobile banking to enhance their service experience. Time spent in various aspects of this position will vary depending upon branch traffic and needs and the role of other teammates in the branch. The proportion of time spent on each will vary each day.

This position does not have lending approval authority. For more information or to apply click here.


Mortgage Loan Originator

Location: Saratoga Springs, NY

The Mortgage Originator will research and identify partners that can deliver quality residential loan applicants to the Credit Union. In addition, this role must maintain quality standards through proper loan review, attention to detail, and completion of all required steps in a timely and efficient manner. The Mortgage Originator works independently and uses his or her judgment and knowledge to identify and develop partner and member relationships.

Duties and Responsibilities:
Identifies potential mortgage business within assigned territory through seminars, Realtor’s, builders, new home communities and other entities.

Contacts, solicits and makes presentations at various locations relative to Credit Union products, services, mortgage loan programs, and other promotional activities.

Provides initial and ongoing on-site presentations, updates and information regarding the Credit Union’s loan programs, loan guidelines, loan processing and closing systems, technologies and practices.

Regularly schedules visits to obtain additional referrals and commitments for, and submission of, new loan applications.

Anticipates and responds to loan-level and systematic questions or concerns the applicant may have with respect to the Credit Union’s services or loan programs and escalates such matters in accordance with the guidelines and instructions provided by Management.

Identifies process improvements and workflow enhancements and communicates findings to third party vendors.

Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.

Stays abreast of industry developments including, but not limited to, changes in regulations, technology, etc.

Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.

Performance is primarily based on member service levels, loan volume, and loan quality that will be measured by the chief executive officer.

Skills, Abilities and Qualities:
A minimum of 3-5 years of related experience at a credit union, bank, financial institution, or mortgage company.
Detailed knowledge of secondary market guidelines.
Complies with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.
Results driven, service oriented, self-motivated and able to work independently.
Trustworthy with the ability to maintain highest level of integrity and trust.
Proficiency in Microsoft Office, specifically Word, Excel, PowerPoint and mortgage software programs.

Salary Range: Salary plus Commission based on closed mortgage loan volume

For more information or to apply email: DonDenofio@SaratogaFCU.org ​​

BSA & Fraud Analyst
Location: Medford, NY
Salary Range: $65,000 - $75,000

The Fraud & BSA Analyst is responsible for managing daily tasks associated with fraud protocols to ensure all regulatory expectations are met and fraud losses are minimized as well as supporting all aspects of BSA/AML/OFAC compliance, including transaction monitoring, sanctions screening, SAR filing and CTR processing.

For more information or to apply.


Lead Collections Representative

Location: Medford, NY
Salary Range: $23.00 - $26.00 hourly

The Lead Collections Representative will be responsible for providing support to the Collections Representatives and assisting the Collections Supervisor with the daily operations of the Collections Department.

For more information or to apply.


Accounting Manager

Location: Medford, NY
Salary Range: $95,000 - $105,000

The Accounting Manager assists the controller by ensuring compliance with general accounting principles and adherence to governing rules and regulations by compiling and analyzing data, and timely and accurate reporting.

For more information or to apply.


Staff Accountant
Location: Medford, NY
Salary Range: $28.00 - $35.00 hourly

The Staff Accountant ensures the accuracy of the general ledger at Suffolk Credit Union. You will be responsible for posting and reconciling activity while ensuring timely and accurate financial reporting to internal and external contacts.

For more information or to apply.


Compliance Analyst
Location: Medford, NY
Salary Range: $60,000 - $75,000

As the Compliance Analyst you will be responsible for Monitoring federal and state regulations and compliance trends, including but not limited to mortgage lending regulations (SAFE Act), record retention, determine how changes and trends may affect the credit union and facilitates the implementation of actions to reduce risk and remain compliant.

For more information or to apply.


Learning Content Creator
Location: Medford, NY
Salary Range: $70,000 - $ 80,000

The Learning Content Creator creates educational materials for various subjects or skills, including manuals, guides, presentations, videos, and interactive modules. Responsibilities include conducting research, designing curriculum, writing engaging content, and collaborating with subject matter experts and instructional designers to ensure materials meet learning objectives. Strong communication skills, attention to detail, and the ability to adapt content for different learning styles is essential.

This role is integral to our mission of continuous growth and development, focusing on the creation and delivery of training programs necessary for the effective use and understanding of our new core banking software platform. The ideal candidate will have a strong background in instructional design, training facilitation, and a passion for promoting an inclusive and innovative organizational culture.

For more information or to apply.


Commercial Lending Relationship Manager
Location: Medford, NY
Salary Range: $120,000 - $125,000

 The Commercial Lending Relationship Manager promotes development and fosters business lending relationships for small business and lower middle-market firms for Suffolk Credit Union.

For more information or to apply.


Consumer Loan Processor & Servicer

Location: Medford, NY
Salary Range: $22.00 - $24.00

The Loan Processor & Servicer reviews all consumer loan applications, which includes direct auto, personal, personal line of credit, and credit card loans for accuracy and completeness. Ensures direct and indirect loan supporting documents are correctly submitted to adjust and/or service the loan with accuracy and completeness while adhering to policy and procedure.

For more information or to apply.

Operations Manager

Are you a proactive leader with a passion for operations, finance, and team mentorship? Do you thrive in a fast-paced environment where attention to detail and outstanding service are key? If so, we invite you to apply for our full-time Operations Manager role at SUNY Fredonia Federal Credit Union!

Why Join Us?
As a trusted financial institution, we are dedicated to serving our members with excellence, efficiency, and a personal touch. We’re looking for a motivated, detail-oriented professional to lead our accounting, electronic services, plastic card, and cash operations while ensuring compliance with all federal, state, and credit union regulations.

What You’ll Do
As Operations Manager, you’ll work closely with the Manager to oversee daily credit union functions, mentor and lead a strong team, and ensure an exceptional member experience. A positive attitude, strong analytical skills, and the ability to multitask are essential in this role!

What We Offer
✅ Competitive Salary
✅ Comprehensive Health Insurance
✅ Generous Paid Leave (Vacation, Sick, Personal, & Holidays)
✅ Retirement Plan with Employer Contributions
✅ Supportive and Friendly Work Environment
✅ Monday–Friday Work Schedule

Key Responsibilities

  1. Manage & Oversee: Daily financial transactions, including ACH, EFTs, debit cards, home banking, loan payments, remote deposit capture program and VISA reports.
  2. Ensure Accuracy: Process and reconcile ACH/share draft exceptions, shared branching transactions, stop payments, NSFs, and returns.
  3. Monitor & Reconcile: Corporate accounts, general ledger transactions, bank accounts and wire processing.
  4. Administer Card Programs: Oversee debit card services, handle VISA disputes and chargebacks.
  5. Administer the IRA Program
  6. Member Support: Assist with account maintenance, reconciliation issues, and teller services as needed.
  7. Leadership & Compliance: Supervise operations, authorize overrides, ensure regulatory compliance (including NACHA/BSA/GAAP) and handle escalated customer service concerns.
  8. Exceptional oral, written, analytical and interpersonal communication skills with the practical judgement to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, communicate clearly to members and employees.


Who We’re Looking For

  • An outgoing, friendly, proactive leader and an approachable team player
  • A self-starter who takes initiative and meets deadlines
  • Someone with the ability to multi-task and is efficient in task management
  • A detail-oriented professional with strong organizational skills
  • An applicant with advanced skills in personal computer operation, word processing and spreadsheet software programs
  • Someone who is punctual and demonstrates dependable work attendance


Preferred Qualifications
✔️ Bachelor’s degree in Accounting, Finance, or Business (preferred but not required). CPA helpful.
✔️ 3+ years of experience in financial services such as a credit union
✔️ Knowledge of Microsoft Office

About Us
SUNY Fredonia Federal Credit Union is celebrating our 50th Anniversary. We are an independent, not-for-profit financial institution managed by our own Board of Directors. Please note that this position is not affiliated with Fredonia State University or New York State.

How to Apply
📩 Send the following documents to PO Box 306, Fredonia, New York 14063:
✔️ Cover Letter
✔️ Resume
✔️ Three Professional References

Upon receipt, an application will be emailed to each applicant. A credit report review is part of the application process. Applicants must be bondable.

SUNY Fredonia Federal Credit Union is an Affirmative Action, Equal Opportunity Employer.


Member Service Representative

Join our team as a Member Service Representative (MSR) and be part of an organization that values exceptional service, attention to detail, and a strong commitment to our members. We are seeking a motivated self-starter with a friendly demeanor, strong numerical skills, and outstanding organizational, problem-solving, and communication abilities. A passion for helping others and understanding the vital role credit unions play in the community is essential.

Key Responsibilities

  • Assist members with account openings, closings, transactions, and inquiries, ensuring prompt and professional service.
  • Process various financial transactions, including payroll deductions, address changes, IRAs, debit card orders, fraud research, stop payments, and wire transfers.
  • Provide support with electronic banking services, troubleshooting issues, and answering questions.
  • Represent the credit union with professionalism and courtesy in all interactions, whether in-person, by phone, or by mail.
  • Educate members on available products and services to help meet their financial needs.
  • Follow all cash handling procedures, ensuring accurate daily balancing.
  • Maintain compliance with BSA, OFAC and all federal, state and credit union regulations.


What We Offer

  • Full-time, Monday-Friday work schedule; approximately 33 hours per week
  • 401(k) with 3% match
  • Health insurance
  • Paid time off, including sick leave and bereavement leave
  • Credit union membership benefits
  • Tuition reimbursement
  • Supportive and Friendly Work Environment


Preferred Qualifications

  • Bachelor’s degree in Accounting, Finance, or Business or a minimum of 2 years of relevant experience.
  • Previous experience in financial services such as a credit union
  • Proficiency in Microsoft Excel and Word.
  • Strong written and verbal communication skills, along with excellent analytical abilities.
  • Professional appearance and positive attitude.
  • Punctual and demonstrates dependable work attendance.


Salary Range: $15.50 - $18.00

 

About Us
SUNY Fredonia Federal Credit Union is celebrating our 50th Anniversary! We are an independent, not-for-profit financial institution managed by our own Board of Directors. Please note that this position is not affiliated with Fredonia State University or New York State. For more information, visit www.SUNYFredoniaFCU.com

How to Apply
If you're passionate about delivering top-tier service and making a difference in the community, we encourage you to apply!

Please send your cover letter, resume, and three professional references for consideration to: PO Box 306, Fredonia, New York 14063.

Upon receipt, an application will be emailed to each applicant. A credit report review is part of the application process. Applicants must be bondable and able to pass a background check.

SUNY Fredonia Federal Credit Union is an Affirmative Action, Equal Opportunity Employer.

TCT Federal Credit Union is a growing organization offering a dynamic work environment with great benefits including competitive salaries, training opportunities, retirement plan 401(K) with employer contribution, medical and dental insurance plans*, short-term and long-term disability*, life insurance*, paid holidays and fringe time-off*, flexible spending account*, employee assistance program, and financial wellness counseling.

For open positions please visit our career opportunities site.

*Applies to benefits-eligible positions

Accounting Clerk

Location: Flushing, NY
Benefits: 401K with employer match, holiday and vacation time and competitive health, dental and vision plan.

Duties:

  • Communicate with employees to assure positive and clear understanding of credit union goals and direction.
  • Accounting department; general ledger and reconciliations, accounts payable, expense reimbursement, compliance to GAAP generally accepted accounted principles, related regulations and credit union policies and procedures.
  • Develop, recommend and maintain accounting policies, procedures and internal financial controls.
  • Maintain and reconcile bank accounts.
  • Maintain and reconcile investment accounts.
  • Maintain accurate records on all credit union assets, liabilities, income, and expenses.
  • Prepare audit documentation and assist internal and external auditors with requests.
  • Assist as back up to EOD/ EOM/EOQ processes.
  • Assist in establishing and implementing credit union goals and objectives.
  • Prepare department budget within area of responsibility to assure adherence.
  • Communicate with employees to assure positive and clear understanding of credit union goals and direction.
  • Cross sell credit union products and services, as appropriate.
  • Meet Core Competency requirements.
  • Minimum 2 years of accounting
  • Proficient in Excel
  • Performs additional duties as assigned

Qualifications:

  • Education/Certification: Bachelor’s degree in Accounting preferred; or a comparable combination of education and experience.
  • Required Knowledge: Thorough knowledge of accounting principles.
  • Experience Required: Experience using P.C. based accounting software,
  • Advanced level Microsoft Excel/Word, Adobe Acrobat, SQL database
  • Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Excellent written and verbal communication and analytical skills.

 

Interested applicants should send their resume to HR@tpfcu.net

Contact Center Advisor - Downtown Reading, PA

About Us
We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

Pension Plan, 401k Plan, and 401k matching contributions
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
More than ten paid holidays per year
Wellness program
Tuition reimbursement
Student loan repayment
Employee recognition program
Educational incentives
...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

As a Contact Center Advisor, you will be responsible for interacting with current and prospective members through use of Contact Center inbound/outbound telephone delivery channels with a goal of establishing, building and/or enhancing business relationships. You will be responsible for providing exceptional member service and adhering to service expectations set forth by trusted advisor training. This includes, but is not limited to, cross selling of credit union products and services, minimizing member wait times, providing superior credit union services to members in a professional and efficient manner, maintaining high levels of member satisfaction and service quality, and expanding credit union member base by using effective sales techniques.

Title of Position: Contact Center Advisor – Downtown Reading, PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 6:15PM with rotating Saturday shifts 8:15AM – 12:30PM.

Compensation Range: $23.00/Hr. - $30.00/Hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Downtown Reading, PA.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

  • Ensure adherence to member identification requirements outlined in credit union and department policy and procedure, safeguarding member information.
  • Comply with all regulatory compliance acts including Fair Credit Reporting Act, Equal Credit Opportunity Act, and Truth-In-Lending/RESPA, including mortgage disclosures.
  • Ensure review and completion of all regulatory compliance courses through all learning platforms (BAI).
  • Maintain quality of work by reviewing account, loan, and mortgage documents for accuracy and completeness, timeliness of completion for all account, loan, and mortgage products.
  • Efficiently complete all member and staff requests within Contact Center delivery Open, close, and maintain applicable maintenance on all depository and loan accounts.
  • Adhere to established Contact Center performance indicators including, but not limited to, schedule adherence, inbound wait times, and quality monitoring evaluations.
  • Promptly and professionally service in-bound member phone interactions, following established Contact Center interaction standards, from internal and external membership regarding accounts, transactions, product information and service options.
  • Demonstrates a willingness and initiative in the timely and complete resolution of member complaints, problems, questions, and errors by taking ownership for the member concern, directly answering standard/technical questions, and escalating to management when needed.
  • Provide elevated service to all members that meet or exceed established member service goals, as measured by member satisfaction surveys.
  • Educate members on consumer loan products, interview member applicants, and review and submit consumer loan applications, through all Contact Center delivery.
  • Conduct effective needs-based cross-selling during member interactions, making applicable product and service recommendations in support of department and individual goal attainment.
  • Meet all KPIs set by Sr. Leadership related to loan, credit card, and membership growth, ancillary loan products, and referral opportunities in support of organizational growth.
  • Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
  • Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Perform other duties needed to help fulfill our mission, drive our strategy, and support our organization’s values.


Minimum Qualifications & Experience:

  • An associate degree with 1-3 years of experience. 3-5 years of relevant experience will be considered in lieu of a degree.
  • Extensive knowledge of Credit union products, services, systems, and procedures preferred.
  • Must be able to obtain and maintain NMLS licensing to comply with the Secure & Fair Enforcement Licensing Act.
  • Proficient in the Microsoft Office Suite programs.
  • Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
  • Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.


Preferred Qualifications & Experience:

  • Bachelor’s degree preferred.
  • Minimum of one year contact/call center experience.
  • Minimum of four years customer service, retail, banking, or financial services industry experience.


We're more than banking. You can be, too. #ClaimYourSeat


Fraud Coordinator - NY, NJ, Or PA

As a Fraud Coordinator, you will develop, document, and implement detailed plans and strategies to support case reviews, team productivity, and management reporting. The role involves interpreting regulations and updating processes and procedures and communicating findings to relevant stakeholders. Additionally, you will establish and implement best practices and innovative solutions to ensure adherence to regulations, policies, procedures and compliance guidelines. This specialized role includes the handling of highly sensitive and confidential information in potentially confrontational/consolatory situations with discretion and professionalism.


About Us
We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

Pension Plan, 401k Plan, and 401k matching contributions
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
More than ten paid holidays per year
Wellness program
Tuition reimbursement
Student loan repayment
Employee recognition program
Educational incentives
...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Coordinator – NY, NJ, Or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM.

Compensation Range: $28/Hr. - $36.50/Hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is On-site in Endwell, NY, Syracuse, NY, Saddle Brook, NJ , Muhlenberg, PA OR Reading PA. Hybrid work opportunity may be available.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

  • Coordinate daily case reviews, team schedules, and department workflows.
  • Coach and lead team members through investigations and training.
  • Identify and implement process improvements in relation to investigation processes.
  • Complete quality assurance reviews of all case investigations to ensure compliance with policies, procedures, and regulations for Investigative Analyst I’s and II’s.
  • Monitor, track, implement, and maintain a comprehensive review of department processes and procedures, continuously identifying opportunities for efficiencies.
  • Maintain and update department policies and procedures.
  • Validate and apprise management of fraud trends, process changes, and corresponding effects in relation to enterprise fraud systems.
  • Provide training and guidance for team members.
  • Ensure timely completion of fraud training for all credit union staff.
  • Receive and assist with a high volume of incoming correspondence via email, mail, fax, and phone.
  • Provide coverage for phone queues to ensure timely case/incident resolutions.
  • Serve as an escalation point Investigative Analyst I and II. Ensure familiarity with and strict adherence to and ongoing familiarity with federal, state, and local laws and regulations including but not limited to Reg E, Reg J, and various BSA Regulations.
  • Understand, interpret, and maintain regulatory compliance when writing or updating department procedures and policies.
  • Ensure all cases stay in compliance with all regulations.
  • Approve higher-level credit requests from Investigative Analyst I’s and II’s according to established thresholds.
  • Audit and balance effectuated GLs and provide management reporting as needed.
  • Contribute to all audits and exams.
  • Escalate all areas of concern to the department manager for review and resolution.
  • Provides departmental back-up coverage as needed.
  • Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
  • Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing.
  • Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.


Minimum Qualifications & Experience:

  • Associate’s degree with 3-5 years of related experience; 1-2 years of related experience required with Bachelor’s degree.
  • Specialized knowledge in Criminal Justice, Finance, Business or other related areas is expected.
  • Proficient in the Microsoft Office Suite programs.
  • Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.

Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience: 

  • Bachelor’s Degree.
  • Certifications or a Degree in fraud, BSA/AML, compliance, or other financial services areas.

Fraud Investigative Analyst II - NY, NJ, Or PA

As a Fraud Investigative Analyst II, you will focus on supporting fraud prevention and recovery efforts for the credit union at an advanced level by investigating and mitigating fraudulent more complex activity and misconduct. This specialized role includes the handling of highly sensitive and confidential information in potentially confrontational/consolatory situations on cases with a higher difficulty and sensitivity with discretion and professionalism.

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

Pension Plan, 401k Plan, and 401k matching contributions
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
More than ten paid holidays per year
Wellness program
Tuition reimbursement
Student loan repayment
Employee recognition program
Educational incentives
...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Investigative Analyst II – NY, NJ Or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM. With a rotational Saturday 9:00AM to 12:00PM

Compensation Range: $23/Hr - $30/Hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is On-site in Endwell, NY, Syracuse, NY, Saddle Brook, NJ , Muhlenberg, PA OR Reading PA. Hybrid work opportunity may be available.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:

  • Conduct advanced, highly skilled investigations and comprehensive analysis of complex and multi-faceted fraudulent activity.
  • Decision product/service access levels for complex cases and approve/deny transactions in each case according to policies, procedures, and regulations.
  • Gather, analyze, and document key data for each case and retain information according to policies, procedures, and regulations.
  • Interview and counsel relevant parties to collect information and facilitate timely case resolutions while demonstrating high emotional intelligence and ability to de-escalate potentially volatile situations.
  • Prepare, file, and pursue police reports with law enforcement, courts, and adult protective service agencies.
  • Approve credit requests from Investigative Analyst I’s according to established thresholds.
  • Complete quality assurance reviews of case investigations of Investigative Analyst I’s.
  • Monitor mitigation reviews completed by Investigative Analyst I’s.
  • Validate and balance data from core systems to mitigation software.
  • Receive and assist with a high volume of incoming correspondence via email, mail, fax, and phone.
  • Provide coverage for phone queues to ensure timely case/incident resolutions.
  • Provide training and guidance for team members.
  • Serve as an escalation point for Investigative Analyst I’s.
  • Provide recommendations for process improvements, enhanced fraud detection and prevention measures and streamlined processes.
  • Create process flows of department processes for efficient project management.
  • Ensure strict adherence to and ongoing familiarity with federal, state, and local laws and regulations including but not limited to Reg E, Reg J, and various BSA Regulations.
  • Adhere to and maintain ongoing familiarity with credit union processes and procedures.
  • Understand, interpret, and maintain regulatory compliance when writing or updating department procedures.
  • Escalate all areas of concern to the department manager for review and resolution.
  • Provides departmental back-up coverage as needed.
  • Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
  • Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.


Minimum Qualifications & Experience:

  • Associate’s Degree with 3-5 years of related experience
  • Specialized knowledge in BSA/AML, Criminal Justice, Finance, Business or other related areas is expected.
  • Proficient with standard office equipment and systems such as computers, phones, the internet, email, etc.
  • Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.


Preferred Qualifications & Experience:

  • Bachelor’s Degree.
  • Certifications or a Degree in fraud, BSA/AML, compliance, or other financial services areas.