Complimentary Webinar: Eltropy

April 25, 2023 11:00am - 12:00pm

Eltropy enables Community Financial Institutions to digitally engage in a secure and compliant way via text, video, audio, secure chat, and social messaging. With its world-class digital communications platform, financial institutions can improve operations, engagement, and productivity. 

Join us for this complimentary, introductory webinar for the Association's newest strategic partner, Eltropy.

Webinar Details:

In times of uncertainty, being able to communicate with your members has become ever-critical. Whether it's to combat a rise in fraud, a rise in delinquencies, or to improve your overall member experience, people excerpt to be able to communicate with their credit unions in a modern, digital way.

Join us for an upcoming webinar, led by Team Eltropy, where we'll discuss the state of the marketplace, and why creating more digital conversations is the key to alleviating so many pain points. You'll discover: 

• The importance of improving member experience and expectations 
• How smarter digital communication tools will can aide through a labor shortage 
• Why secure and integrated digital channels help credit unions like yours fight fraud
• How text messaging can impact your collections department and more

Speakers:

Phillip Duncan: Prior to signing on with team Eltropy as an account executive, Phillip Duncan specialized in organizational alignment and what he refers to as “experience architecture” - the intentional stewardship of both the Member & Employee Experience. He is the co-author of the best-selling book “Insperience” and may or may not have been in a boy band in the early 2000s.  Phillip lives just outside of Nashville, TN, with his wife and four sons.

Tammy Washington: Prior to joining Eltropy, Tammy brings over 20 years of experience working within the Credit Union realm with valuable insight into the Call Center, Digital Services, Retail, Sales, and Fraud functionalities. Tammy holds a Master's Degree in Management and Leadership, which she has used to leverage her success with the past Credit Unions she had the pleasure of working with, along with mentoring several women within the industry in growing their Leadership skills. Turning cost centers into profit centers is a passion everyone should strive for in Tammy's eyes. In her off time, she spends time with her husband, four children, and three dogs (Peanut, Rocket, and Nala Bear). 

Jonny Manousaridis: Jonny is the head of the Social Media and Webinar experience with team Eltropy. His experience as a digital marketing professional in the financial tech space, coupled with his unique combination of content creation, has lent him to become a passionate and well-educated speaker on the overall landscape.  Jonny attended Northeastern University, where he studied and received his BA in Journalism and Media Screen Studies.  He also attended Cornell University, where he specialized in Social Media Marketing.

Educational Investment: Benefit of Membership

Register to Attend