Webinar: ACH Disputes Part 2: Reg E vs. ACH Rules After 60 Days
November 26, 2024 3:00 pm - 4:30 pm
Which applies to the dispute at hand: the ACH rules or Reg E?
Part 2 of this two-part series will look into ACH disputes filed after the 60-day window closes. This program will use scenarios to increase your knowledge and demonstrate which rules to apply during the warranty claims process. Increase your confidence and compliance and don’t miss this detailed webinar duo.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify the appropriate timeframe of an ACH warranty claim
- Determine which consumer disputes are eligible for an ACH warranty claim
- Define the difference between guarantees made by Regulation E for consumers and those made to the RDFI by the ACH rules
- Successfully apply dispute timeframes to properly resolve consumer disputes under any given scenario
- Distinguish between Regulation E and ACH rule requirements
WEBINAR DETAILS
While ACH warranty claims are familiar to many, the filing process can be complex and overwhelming. Part 2 of this two-part series will take a deeper look into the dispute process after 60 days have elapsed, leading to filing an ACH warranty claim. It will also explain the various rules and regulations that govern warranty claims, including the specifics of Regulation E.
In addition, it will examine various scenarios that can arise when dealing with consumer disputes and provide guidance on how the ACH warranty claim rules work alongside Regulation E to ensure a fair, efficient resolution.
WHO SHOULD ATTEND?
This informative session is designed for individuals processing ACH consumer disputes.
TAKE-AWAY TOOLKIT
- Guide on how to process consumer ACH disputes
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Emily Nelson, EPCOR
Emily Nelson joined EPCOR’s Advisory Services department in 2019 where she conducted audits and risk assessments. In 2023, she joined EPCOR’s education team as Manager of Payments Education. She designs and leads payments compliance education programs impacting traditional and instant payments in support of over 1,800 financial institutions and corporate members. Emily obtained her Accredited ACH Professional designation in October 2019, National Check Professional in May 2021, and Accredited Payments Risk Professional in August 2022. She is also the staff liaison for the Payments Compliance and Risk Committee, one of several EPCOR member-led committees.