Webinar: Beginning Collector: What to Know on Day 1 & Beyond
February 27, 2025 3:00 pm - 4:30 pm
Join seasoned collections expert David Reed for this program designed to equip new debt collectors with the tools they need to succeed.
Whether your team members are just starting their journey or looking to sharpen their skills, this session will provide the confidence and knowledge to excel in today’s challenging collection environment.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand industry regulations and compliance fundamentals
- Clarify job responsibilities and performance metrics
- Demonstrate effective communication skills
- Implement successful negotiation tactics
- Articulate diverse workout options
- Address and resolve common payment objections
- Stay professional in high-stress situations
WEBINAR DETAILS
It seems there are clouds forming on the delinquency horizon. As financial institutions begin to prepare for the coming storm, deploying more seasoned collections staff becomes a priority. As the demand for skilled collections staff rises, many organizations face a challenge: finding qualified professionals for this specialized field.
Being an effective debt collector requires more than just technical know-how – it demands strong communication skills, emotional intelligence, and the ability to navigate complex situations. While experience is invaluable, it's not something new collectors have on day one. However, a comprehensive onboarding and training program can accelerate their growth, bridging the gap between novice and expert. This high-energy program will help close that divide.
WHO SHOULD ATTEND?
This session will benefit executives, managers, collectors, lending staff, branch staff, call center staff, and anyone involved in the lending and collections processes.
TAKE-AWAY TOOLKIT
- Beginning collector training program
- Sample phone collections scripts
- Collector career pathing checklist
- Collection skills inventory
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: David A. Reed, Reed & Jolly, PLLC
Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.