Webinar: Consumer First: Regulation E for Debit Cards
June 5, 2024 3:00 pm - 4:30 pm
Regulation E is an important consumer protection rule.
Do you know how to handle related debit card questions? What about when an investigation is necessary? Do you know the differences between Regulation E and the card network rules? What timeframes are involved? This practical webinar will explain the ins and outs of this significant regulation and how to avoid the stiff penalties for noncompliance.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Follow the investigation requirements set forth by Regulation E
- Distinguish when Regulation E does and does not apply to disputed transactions
- Define the timeframes for completing an investigation
- Explain the coverage differences between Regulation E and the card network rules
- Understand documentation and tracking requirements
WEBINAR DETAILS
"It’s not fair!" How many times have you thought this when dealing with accountholders’ debit card issues? While it doesn’t always seem “fair” to financial institutions, it’s crucial to follow the specific timeframes and requirements for the investigative process to help consumer accountholders. Don’t get stuck in the muck when it comes to handling these complicated situations!
This session will detail the definition of unauthorized transactions, consumer reporting timeframes, investigation timeframes for financial institutions, various scenarios, and frequently asked questions.
WHO SHOULD ATTEND?
This informative session is ideal for ACH and card operations professionals, audit and compliance staff, frontline staff, and AAP/APRP candidates.
TAKE-AWAY TOOLKIT
Sample error resolution tracking log
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Speaker: Michele L. Barlow, MACHA/PAR
Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), a payments association with offices in Wisconsin and Maryland. She is responsible for development and execution of association training and certification programs, conference and event planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and a current member of the Payments Institute’s Board of Regents and the APRP Oversight Panel. She is active on other national committees, and a frequent speaker at industry events.
Prior to joining Macha in 2009, Michele was a corporate trainer for a financial institution. She obtained her AAP and NCP certifications in 2010 and 2011 respectively and has been granted the APRP designation. She holds a bachelor’s from the University of Wisconsin.