Webinar: Credit Card Compliance: Issuance, Changes, Statements, Errors & More
May 16, 2023 3:00 pm - 4:30 pm
Credit cards can be a double-edged sword.
The ease and convenience are countered by the multiple regulatory requirements and consumer protections. There are also Truth in Lending compliance requirements. Join us to learn more, including the special consumer protections that apply in different instances.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Define the term “unauthorized transaction”
- Explain the conditions for issuing a credit card
- Understand the timeframes and steps for resolving errors
- Describe the special rules related to credit cards
- Know if and how rates or fees can be increased
WEBINAR DETAILS
Rules abound when it comes to offering credit cards. There are specific requirements for calculating a consumer’s ability to pay, multiple disclosure requirements, and special rules for handling unauthorized transactions and errors. In addition, special protections apply when consumers use the card to purchase goods or services, when payments are received, and when a cardholder dies. Find out why the same remedies that would be applied to offset funds for other loans may not be available on a credit card. This webinar will also take you through all of the Truth in Lending requirements from application to collection.
WHO SHOULD ATTEND?
This informative session is directed to loan officers, credit card services staff, call center employees, collections staff, compliance personnel, auditors, and employees handling complaints of unauthorized use or errors.
TAKE-AWAY TOOLKIT
- Unauthorized transaction cheat sheet
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Mary-Lou Heighes, Compliance Plus, Inc.
Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.
Involved with financial institutions since 1989, Mary-Lou has over 30 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.