Webinar: Credit Push Scams: Return Requests & Reversals
May 1, 2025 3:00 pm - 4:30 pm
Scams come in all shapes and sizes – including credit push scams.
RDFIs and ODFIs need to know the ramifications and how to mitigate losses. A highly trained payments expert will present this informative program that will delve into return requests and reversals and when each should be used.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify authorized credit push fraud (scams)
- Distinguish between reversals and requests for return of funds
- Define ODFI responsibilities in fraud mitigation
- Understand RDFI permissible actions
- Use case studies to apply the information to real-life scenarios
WEBINAR DETAILS
We are living in the era of authorized credit push fraud – a.k.a. scams! ODFIs must understand their rights and responsibilities to know how to minimize unnecessary loss. RDFIs need to know what is permissible and what is not. This session will explore when to use a reversal and when to use a request for return of funds. It will cover reversing files and entries, requests for return of funds, and case studies.
WHO SHOULD ATTEND?
This informative session is designed for ACH operations staff, AAP and APRP candidates, auditors, and compliance staff.
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Jessica Lelii, PaymentsFirst
Jessica Lelii serves as the Director of Education for Macha/PAR, whom she joined in November 2021. In this role, Jessica is responsible for providing payments education to members, overseeing certification and accreditation programs, developing relevant curriculum, and providing member support. Her areas of expertise include ACH, wire transfer, payments risk, faster payments, and government payments.
Jessica has worked in the financial industry since 2004. Prior to joining the Macha team, she held roles in branch and back-office operations, BSA/AML, EFT, and product management. Jessica obtained the Accredited ACH Professional (AAP) certification in 2019, the Accredited Payments Risk Professional (APRP) in 2022, and the National Check Professional (NCP) in 2024.