Webinar: Debit Card Disputes & Reg E Requirements
October 27, 2025 3:00 pm - 4:00 pm
Get ready for an exciting webinar on consumer debit card disputes!
Join us as we delve into the world of Regulation E and card network rules. You’ll learn how the two interface so you can accurately traverse the consumer error resolution process. Scenarios will be used to break down the process to help you become more precise and proficient when dealing with disputes.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify the steps necessary to effectively conduct the error resolution process
- Recognize how Regulation E and card networks work together in this process
- Determine how to resolve a consumer dispute using the card network, given a variety of scenarios
- Distinguish which set of rules (Regulation E or card network) will provide the most benefit to the consumer card holder
- Conduct efficient debit card dispute investigations to reduce losses
WEBINAR DETAILS
Discover how the Regulation E and card network rules interact during the dispute review process – sometimes conflicting, sometimes working together like a great legal team. This program will cover key definitions, timeframes, covered transactions, and the necessary steps to effectively navigate the consumer error resolution process. Get ready to participate as judge or jury in various card-based scenarios and make crucial decisions on consumer error notices. Don't miss out on this dynamic webinar!
WHO SHOULD ATTEND?
This informative session is designed for operations staff responsible for consumer dispute processing related to Regulation E and card disputes, as well as frontline staff accepting disputes.
TAKE-AWAY TOOLKIT
- Regulation E and cards flowcharts (timely and untimely notice)
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Emily Nelson and Trevor Witchey, EPCOR
Emily Nelson joined EPCOR’s Advisory Services department in 2019 where she conducted audits and risk assessments. In 2023, she joined EPCOR’s education team as Manager of Payments Education. She designs and leads payments compliance education programs impacting traditional and instant payments in support of over 1,800 financial institutions and corporate members. Emily obtained her Accredited ACH Professional designation in October 2019, National Check Professional in May 2021, and Accredited Payments Risk Professional in August 2022. She is also the staff liaison for the Payments Compliance and Risk Committee, one of several EPCOR member-led committees.
Trevor Witchey joined EPCOR in August 2022 after almost 17 years with WesBanco Bank, Inc. in Wheeling, WV. He also spent about 15 years as an adjunct math/economics instructor at Belmont College in St. Clairsville, OH. As EPCOR’s Senior Director of Payments Education, Trevor creates and instructs education programs on behalf of EPCOR online, at in-person classroom events and flex training for individual members, and at various speaking engagements. Trevor obtained his Accredited ACH Professional (AAP) from Nacha in 2011, his National Check Professional (NCP) certification from ECCHO in 2023, and his Accredited Payments Risk Professional (APRP) from Nacha in 2024. He also holds a master’s degree in economics from Ohio University.