Webinar: Debit Card Fraud: Tips, Tools & Tested Procedures
August 4, 2025 3:00 pm - 4:30 pm
Join us for tips, tools, and procedures specifically focused on debit cards and how to remain compliant with Regulation E which governs these go-to access devices and corresponding transactions.
Regulation E is designed to protect consumers, and financial institutions are experiencing significant write-offs as a result. How can you mitigate that?
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Explain debit card fraud trends
- Effectively investigate disputes
- Calculate Regulation E liability
- Comply with provisional credit requirements
- Strengthen fraud mitigation processes to limit losses
- Educate cardholders on fraud prevention practices
WEBINAR DETAILS
Consumers have long ensured they have both their phones and debit cards on hand when away from home. This is changing somewhat as mobile wallets now store debit card information. But new technology brings new fraud techniques and another way for fraudsters to make unauthorized debit card transactions.
Institutions across the country recognize that cardholders are more rapidly swiping, tapping, or entering card information, and there is a corresponding increase in debit card fraud. This session will explore card issuance techniques, disclosures, and error resolution requirements so you can fulfill your compliance responsibilities, and it will provide tips and tools to mitigate risk for both cardholders and your institution.
WHO SHOULD ATTEND?
This informative session will be ideal for frontline staff, deposit operations personnel, fraud prevention staff, auditors, and compliance staff.
TAKE-AWAY TOOLKIT
- Sample Reg E procedures
- Regulation E flowchart
- Cardholder dispute form
- Sample provisional credit letter
- Sample final credit letter
- Sample error resolution tracking log
- Red flags list
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.