Webinar: FDCPA: What's Expected as a Debt Collector?
September 3, 2025 3:00 pm - 4:30 pm
This informative webinar will explain the consumer protections and third-party debt collector responsibilities outlined in the FDCPA.
Join us to ensure that collection expectations for your institution and your third-party debt collectors are well understood and that your oversight of third parties ensures compliance.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Recognize who is subject to the FDCPA
- Explain the purpose of the FDCPA under Regulation F
- Pinpoint inconvenient time and place prohibitions for borrower contact
- Properly compute the debt validation notice timing requirements
- Calculate call restrictions of not more than seven times within seven days
- Understand how to handle a borrower’s written dispute
- Identify the triggering events of the three-year record-retention period
- Avoid prohibited collection practices, including harassment, unfair practices, and false statements
WEBINAR DETAILS
Regulation F implements the Fair Debt Collection Practices Act (FDCPA) which is designed to protect consumers from abusive practices by third-party debt collectors. While financial institutions typically do not collect third-party debt (and thus do not meet the definition of a debt collector), borrowers may still have the same expectations regarding the debt collection process. Contacting delinquent borrowers can be stressful, but understanding the expectations for third parties can provide guidance. Today’s borrowers can quickly gather information on the required practices for a debt collector who acts on behalf of another party. Therefore, it is critical that your practices resemble the spirit and intent of Regulation F to avoid claims of consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP).
WHO SHOULD ATTEND?
This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight or reviewing adherence to the FDCPA. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.
TAKE-AWAY TOOLKIT
- Limited-content message checklist
- Script for limited-content message
- Resource list
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Molly Stull, Brode Consulting Services, Inc
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.