Webinar: Frontline Series: Comprehensive Teller Training: Checks, Compliance, Security & BSA
January 15, 2025 3:00 pm - 4:30 pm
Tellers are often the “face” of your financial institution and the frontline against fraud.
Having a well-trained teller line will increase accountholder satisfaction and prevent unnecessary losses. This comprehensive session will cover a wide range of topics on top of required training. Give your frontline the chance to have their questions answered with Deborah Crawford’s expert insight.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Demonstrate completion of required training on BSA, Regulation CC, and security
- Appreciate compliance and security issues for tellers
- Fully understand checks, including endorsements and legal issues
- Place Regulation CC holds
- Identify red flags/suspicious behavior and report it to the BSA officer
- Recognize security features on checks, including treasury checks and postal money orders
WEBINAR DETAILS
Tellers are the first line of defense against crime and scams and are integral to regulatory compliance. What do tellers need to know and do? This program will cover many teller regulatory and compliance issues. It will look at your signature contracts and state and federal rules regarding check handling. Some fundamentals will be covered, but the session will also include more advanced check issues involving fiduciaries, scams, and holds. It will cover BSA red flags, CTR filing, and other security issues, plus fulfill the training requirements for BSA, security, and Regulation CC.
WHO SHOULD ATTEND?
This informative session is designed for tellers, teller supervisors, teller managers, branch managers, compliance staff, deposit operations professionals, trainers, and BSA officers.
TAKE-AWAY TOOLKIT
- Teller handbook
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Deborah L. Crawford, GetTechnical Inc.
Deborah Crawford is the President of Gettechnical Inc., a Florida-based firm specializing in the education of financial institutions across the nation. Her 30+ years of experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees. Debbie specializes in the education of financial institution employees and officers in the areas of deposit account laws, new account documentation, insurance, complex compliance regulations, and IRAs.