Webinar: Intermediate Collector: Refining Collections Skills
June 20, 2023 3:00 pm - 4:30 pm
Now is not the time to maintain the status quo in the collections department.
Even if your delinquency and charge-off ratios are stable right now, that doesn’t mean you’re prepared for the bumpy road ahead. Join veteran collections attorney David Reed as he reveals lessons learned from over 30 years of collections and bankruptcy experience.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Coordinate collections efforts
- Maximize virtual collections processes – from texting to teams
- Identify the best contact points
- Design effective staff incentive programs
- Explain the benefits of rehabilitating a delinquent loan
- Master essential collection communications strategies
- Appreciate growing compliance risks
WEBINAR DETAILS
The world of delinquent borrowers is never boring and never stands still. Much has happened over the last few years that directly impacts your collections department. Unfortunately, many institutions just keep collecting loans the same way they always have and hope for the same results. That’s not a good methodology. Your team needs to continually sharpen their skills.
From assessing your collections process to improving your skip tracing skills, this informative and interactive session is sure to have something for you! It is never too late to hone your collections skills and better position your institution to assist troubled borrowers who want to work with you and to maximize recovery from everyone else.
WHO SHOULD ATTEND?
The information in this session is designed for executives, volunteers, CFOs, lending managers, collections managers, collections staff, and anyone interested in maximizing your collections efforts.
TAKE-AWAY TOOLKIT
- Collections process checklist
- Time-tested collection statement scripts
- Skip tracing worksheet
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: David A. Reed, Reed & Jolly, PLLC
Attorney, author, consultant, and nationally recognized trainer, David Reed is a partner in the law firm of Reed & Jolly, PLLC. He provides guidance to financial institutions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections.
A former trial attorney and vice president and general counsel of a large regional financial institution, David is also a Certified Fraud Examiner. He is particularly known as an expert in the areas of operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.