Webinar: Job-Specific BSA Training for Operations Staff
September 11, 2025 3:00 pm - 4:30 pm
Operations staff are tasked with supporting all the transactions and services offered to accountholders to ensure your institution runs smoothly and efficiently.
It’s crucial that they receive initial and ongoing training specifically tailored to them on the BSA/AML requirements and how that affects their day-to-day duties. Don’t miss this vital training and toolkit!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand your responsibilities under each of the five BSA pillars
- Identify and report potentially suspicious activity
- Gather information required to meet your CDD requirements
- Apply provided best practices to identify and monitor high-risk accountholders
- Detect red flags for hot-button, high-risk activities, including cybercrime, cannabis-related businesses, funds transfer fraud, and cryptocurrency
- Detail the penalties for noncompliance
WEBINAR DETAILS
In operations, you see it all – deposit transactions, loan payments, debit card transactions – and serve as the hub for the electronic banking, RDC, ATM, and ACH services. Therefore, specific training for operations staff is a must! This session will detail BSA/AML rule components, including red flags for money laundering, CIP documentation, CDD rules, OFAC screening, CTR completion, maintaining information for wire transfers, and much more! In addition, it will review red flags for ACH fraud, debit card fraud, loan fraud, and BSA best practices for your electronic banking services. Arm yourself with the knowledge and tools needed to comply with the many requirements of the Bank Secrecy Act.
WHO SHOULD ATTEND?
This informative session is designed for deposit operations personnel, loan operations professionals, electronic banking staff, BSA/AML officers, and internal auditors.
TAKE-AWAY TOOLKIT
- Sample RDC accountholder review form
- Sample suspicious incident report
- Red flags list for training
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services.
Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.