Webinar: Job-Specific Compliance Training for Deposit Operations
August 16, 2023 3:00 pm - 4:30 pm
Deposits are a major part of the transactions your financial institution processes every day.
This area is riddled with regulations, rules, and red flags – all of which are required for compliance and loss prevention. This is a must-attend session for deposit operations personnel.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Reference current agency guidance for UDAAPs related to deposit accounts
- Explain the Reg E dispute timing requirements and when provisional credit must be provided
- Recognize what actions require disclosures after the opening of a deposit account
- Understand how to properly calculate and review Reg CC holds
- Review procedures for changing deposit interest rates
- Identify red flags that might signal potential identity theft
- Ensure deposit advertisements contain the required details
WEBINAR DETAILS
Interest rates have risen which means deposit products are in demand. Deposit operations staff must comply with numerous rules and regulations to avoid regulatory scrutiny, fines, and penalties against your institution. This program will go beyond the basics and cover error resolution and hold requirements – areas that frequently appear in examiners’ consumer compliance reports. In addition, it will address the rate change process, triggers for subsequent disclosures, and the hot topic of junk fees. Deposit operations personnel must also watch for internet gambling, monitor for fraud, and ensure deposit accounts work as described in the disclosures. Attend this important session for a worthwhile review of deposit operations regulations.
WHO SHOULD ATTEND?
This informative session is designed for employees responsible for selling, servicing, auditing, or reviewing compliance for your financial institution’s deposit products.
TAKE-AWAY TOOLKIT
- Deposit rate change request form
- Color-coded Reg CC hold reference guide with exception hold tips
- Internet gambling certification
- Sample cardholder dispute form
- Reg E error resolution flowchart
- Reg E error resolution log
- Deposit advertising compliance checklist
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Presentoer: Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.