Webinar: Provisional Credit Under Reg E: Rules, Best Practices & FAQs
March 29, 2023 3:00 pm - 4:30 pm
Your accountholder is alleging an EFT error. Now what?
Are you required to provide provisional credit? Are there deadlines? What information is required? What if the accountholder won’t cooperate? How does the situation get resolved? Do you know the answer to all these questions? If not, we can remedy that!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand what constitutes an unauthorized transaction for purposes of provisional credit under Reg E
- Distinguish between what you can and can’t require of consumers before giving provisional credit
- Explain the specific deadlines for completing investigations and providing provisional credit
- Determine the proper dollar amount of provisional credit required by Reg E
- Use the best practices for providing provisional credit under Reg E
WEBINAR DETAILS
Regulation E protects consumers from unauthorized electronic funds transfers (EFTs) by requiring your institution to investigate alleged unauthorized EFTs and to provide accountholders with provisional credit within specific deadlines. Did you know that your institution is obligated to conduct an investigation even though your accountholder won’t cooperate? Did you know your institution is obligated to provide provisional credit within the standard deadlines even though you haven’t received sufficient information from your core processor to conduct an investigation? Conversely, did you know that you aren’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT? This webinar will explain how to determine when your institution is required to provide provisional credit and in what amount.
WHO SHOULD ATTEND?
This informative session will benefit all deposit personnel, tellers, service representatives, new accounts staff, account officers, managers, auditors, attorneys, and compliance personnel.
TAKE-AWAY TOOLKIT
- Detailed sample form of investigation procedures including specific deadlines for providing provisional credit
- Easy-to-follow matrix to determine the dollar amount of provisional credit
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Elizabeth Fast, Spencer Fane, LLP
Elizabeth Fast is a partner with Spencer Fane LLP where she specializes in the representation of financial institutions. Elizabeth is the head of the firm’s training division. She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University. In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant. Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.