Webinar: The RDC Duplicate Dilemma
May 7, 2024 3:00 pm - 4:00 pm
The popularity of remote deposit capture has grown exponentially.
The flip side is that there has also been an increase in duplicate checks. Do you know how to handle these returns under various scenarios? What timeframe applies? What if it’s outside the return timeframe? Do you know which code to use? What are the compliance requirements? Join us to learn the answers to these questions and more.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Properly handle a duplicate check within or outside the return timeframe
- Determine the appropriate return reason or adjustment code to use for a duplicate check
- Understand the Regulation CC RDC indemnity and employ it appropriately
- Determine the appropriate course of action when faced with a duplicate check scenario
WEBINAR DETAILS
Remote deposit capture (RDC) participation has grown over the last few years leading to a corresponding increase in duplicate checks. Join us to find out when you can return a check as a duplicate, what to do when the timeframe has passed, how to respond to a duplicate claim against your institution, and what recourse you have utilizing the RDC indemnity.
Together we will identify the proper return code and adjustment type to use when handling duplicate checks, examine when it is appropriate to utilize the RDC indemnity, and how to make a duplicate check claim. We will also walk through scenarios to apply what we have learned to determine the appropriate action.
WHO SHOULD ATTEND?
This informative session is designed for check exceptions/operations staff, cash/treasury management personnel, audit/compliance staff, and individuals with the NCP accreditation.
TAKE-AWAY TOOLKIT
- How to Handle a Duplicate Check resource
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
Speaker: Marcy Cauthon, EPCOR
Marcy Cauthon joined EPCOR (Electronic Payments Core of Knowledge) in 2011 , where she presently holds the position of Senior Director of On-Demand Services. Her role involves overseeing the National Check Payments Certification Prep Program. Marcy has garnered extensive experience in the financial industry over the course of 26 years, primarily in financial institution operations.
She earned her Accredited ACH Professional (AAP) and National Check Professional (NCP) accreditations in 2011, and later acquired the Accredited Payments Risk Professional (APRP) accreditation in 2018. Marcy represents EPCOR membership on several committees, including the ECCHO Operations Committee, NCP Editorial Board, and Nacha's Payments Innovation Alliance.
Marcy produces and presents expert content for Community Bankers Webinar Network, with her webinars being viewed by hundreds of individuals across the country. Learn more from Marcy with her collection of upcoming and on-demand training webinars listed below.