Webinar: Visa Debit Card Chargebacks: Rules, Rights & Challenges
July 17, 2025 3:00 pm - 4:30 pm
The chargeback process is riddled with rules and time restrictions.
Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of Visa debit card chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify transaction data that’s critical to verify chargeback rights
- Understand dual- and single-message transaction types
- Explain the dispute resolution cycle and timeframes
- Itemize the necessary documents to support a chargeback
- Differentiate fraud from non-fraud chargeback situations
WEBINAR DETAILS
Visa dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and potentially a financial loss for you or your cardholder.
What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.
WHO SHOULD ATTEND?
This informative session is designed for operations professionals that issue Visa debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
TAKE-AWAY TOOLKIT
- Sample forms used to support chargeback initiation and tracking
- Quick reference comparison of Regulation E and Visa rules
- List of websites for reference, including the Visa rules
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Diana Kern, SHAZAM, Inc.
As a financial solutions consultant, Diana Kern demonstrates a vast knowledge of the payments industry. She understands the inner workings of financial institutions and helps staff understand products and services related to the card payments system, the ACH network, and EFT compliance.
Clients appreciate how Diana helps them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way. Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.