Webinar: Visa Debit Card Chargebacks: Understanding Claims Resolution
June 4, 2026 3:00 pm - 4:30 pm
Protect every dispute dollar.
Visa debit chargebacks demand careful navigation under the Visa Claims Resolution framework. This session will explain how issuer rights and responsibilities differ when the dispute reason is fraud versus non-fraud and why authorization data, cardholder timelines, and compelling evidence matter so much. Learn how to evaluate claims, document the story, and move each case through the dispute cycle efficiently. Gain practical guidance to reduce losses, improve accuracy, and protect both your institution and your cardholders.
KEY WEBINAR TAKEAWAYS
- Differentiating fraud from non-fraud chargeback situations
- Transaction data critical to verifying chargeback rights
- Supporting documents required depending on reason
- Complete chargeback cycle and specific timeframe for each step
BONUS MATERIALS
- Sample forms used to support chargeback initiation and tracking
- Quick reference comparison of Regulation E requirements and Visa rules
- List of public websites for reference, including the Visa Rules and a Visa Claims Resolution reference
WEBINAR DETAILS
Navigating the complexities of the Visa claims resolution process requires precision. For fraud-related reasons, an issuer’s chargeback rights rely heavily on authorization data. When the cardholder’s claim is something other than fraud, their story, actions, and evidence play a major role. This webinar will provide a roadmap for operations professionals to handle the chargeback cycle effectively. Join and you’ll gain the clarity you need to protect your cardholders and your organization and master the dispute resolution process.
WHO SHOULD ATTEND?
- Debit card operations staff and leaders
- Compliance staff and leaders
- Cardholder dispute management staff and leaders
TAKE-AWAY TOOLKIT
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Diana Kern, Shazam, Inc.
As a financial solutions consultant, Diana Kern demonstrates a vast knowledge of the payments industry. She understands the inner workings of financial institutions and helps staff understand products and services related to the card payments system, the ACH network, and EFT compliance.
Clients appreciate how Diana helps them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way. Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.