Webinar: Preparation, Risk & Critical Robbery Training
December 11, 2025 3:00 pm - 4:30 pm
Robberies remain one of the most serious threats facing financial institutions.
When seconds count, staff must know exactly how to respond — before, during, and after an incident. This fast-paced, practical program will cover the fundamentals of robbery preparation and response, giving frontline employees and managers the confidence and tools they need to reduce risk, stay safe, and recover quickly.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Keep the frontline safe
- Identify key risk factors
- Understand how to “harden the target”
- Determine the one item that must be included in your security manual
- Get your financial institution back to work after a robbery
WEBINAR DETAILS
This deep-dive robbery training will go back to basics. In this fast-paced session, staff will learn what to do immediately when confronted by a lone bandit with a gun, a note-passing robber, or even a takeover robbery. It will explore how procedures may differ depending on whether you operate a pod branch or a traditional branch.
This session will explore the critical post-robbery steps for helping staff recover and return to work, including recognizing and responding to psychosocial stress reactions. You’ll discover why criminals may view a robbed branch as a “soft” target and how to “harden” your defenses with a risk or vulnerability assessment. It will also cover media relations, including how your designated spokesperson and staff should respond to reporters to protect your institution’s reputation. If accountholders feel unsafe, branch traffic drops — and profitability follows. This session will prepare your team to protect lives, safeguard your institution, and restore confidence.
WHO SHOULD ATTEND?
This essential training is designed for all financial institution staff. If you ever enter your branch lobby — frontline employees, supervisors, managers, and executives — this webinar is for you.
TAKE-AWAY TOOLKIT
- Robbery tips
- Robbery checklist
- Incident report
- Proper employee conduct during and after a robbery
- What the robbery packet should contain
- Witness list form
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
Speaker: Barry Thompson, Thompson Consulting Group, LLC
Barry Thompson is an international speaker, trainer, consultant, and writer. He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups – he has trained over 60,000 financial professionals.
Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft; and to Japanese bankers on bank security. Barry has worked in the financial services industry for over four decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. Barry is the author of 101 Security Tips for the Beginning Security Officer and Inside the Vault and has been interviewed by Newsweek, Computer World, USA Today, and other national publications.